Fastmail - Notice history

All systems operational

General Availability - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Web client and mobile app - Operational

99.98% uptime
Sep 2024 · 99.93%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
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Login & sessions - Operational

99.99% uptime
Sep 2024 · 99.96%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Mail delivery - Operational

99.98% uptime
Sep 2024 · 99.95%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Mail access (IMAP/POP) - Operational

99.99% uptime
Sep 2024 · 99.98%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Nov 2024

Calendar (CalDAV) - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
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File storage (WebDAV) - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Contacts (CardDAV) - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Support Tickets - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
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Nov 2024

www.fastmail.com - Operational

100.0% uptime
Sep 2024 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

View current status

Nov 2024

Interrupted access to Fastmail services for some customers has been fixed and we are monitoring the outcome
Resolved39 minutes
  • ResolvedUTC

    Interrupted access to Fastmail services for some customers has been fixed. No mail has been lost, and we don't anticipate further issues.

  • MonitoringUTC

    Some customer were experiencing interrupted access to Fastmail services. This has been fixed and we are monitoring the outcome

NOV18
Fastmail support form scheduled downtime
CompletedMaintenance26 minutes
  • CompletedNovember 18, 2024 at 3:26 PMUTC

    Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!

  • In progressNovember 18, 2024 at 3:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 18, 2024 at 3:00 PMUTC

    Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at fastmail.com/support will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to support@fastmail.com, however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket.

Oct 2024

No notices reported this month

Sep 2024

SEP13
Planned network maintenance
CompletedMaintenance16 hours 11 minutes
  • CompletedSeptember 13, 2024 at 4:11 PMUTC

    Maintenance has been completed successfully.

  • UpdateSeptember 13, 2024 at 8:57 AMUTC

    Maintenance has been completed, but we are awaiting confirmation from our network provider

  • UpdateSeptember 13, 2024 at 6:08 AMUTC

    Maintenance is still in progress. No downtime expected.

  • In progressSeptember 13, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 13, 2024 at 12:00 AMUTC

    Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client from some locations
ResolvedPartial outage1 hour 10 minutes
  • ResolvedUTC

    Cloudflare has reported that the network issue has resolved and we believe this resolves the interrupted access to the Fastmail web client that users in some locations were experiencing.

  • IdentifiedUTC

    Cloudflare network routing issues are affecting access to the Fastmail web client from some locations.

  • InvestigatingUTC

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

SEP11
Planned network maintenance
CompletedMaintenance27 minutes
  • CompletedSeptember 11, 2024 at 1:27 AMUTC

    Maintenance has been completed successfully.

  • In progressSeptember 11, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 11, 2024 at 1:00 AMUTC

    Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client & IMAP
ResolvedDegraded performance2 hours 1 minute
  • ResolvedUTC

    While working on addressing some of the recent service degradations, unexpected server overload caused today's issues with accessing our web client and causing mail delays.

    We have now resolved this and mail is being delivered without delay. No mail has been lost.

  • UpdateUTC

    There were momentary issues with loading the web UI while we continue to recover. Delayed mail continues to be delivered and no mail has been lost.

  • MonitoringUTC

    We believe we have resolved the issue and are currently monitoring. Some mail is delayed, no mail has been lost.

  • InvestigatingUTC

    Some customers are experiencing interrupted access to the web client and IMAP. Some mail delivery is delayed.

Issues with logging in to web client and sending emails
ResolvedPartial outage2 hours 56 minutes
  • ResolvedUTC

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

  • MonitoringUTC

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. We are continuing to monitor.

  • InvestigatingUTC

    Users are currently unable to log into their accounts. Existing sessions are unaffected. We are currently investigating the cause.

  • IdentifiedUTC

    Currently, all users are unable to send email via the web client and SMTP. The issue has been identified and a resolution is currently in progress.

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