Fastmail - Interrupted access to IMAP – Incident details

All systems operational

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Interrupted access to IMAP

ResolvedPartial outage3 hours 2 minutes

Affected

Web client and mobile app

Partial outage from 9:28 AM to 11:55 AM, Operational from 11:55 AM to 12:30 PM

Mail access (IMAP/POP)

Partial outage from 9:28 AM to 11:55 AM, Operational from 11:55 AM to 12:30 PM

Calendar (CalDAV)

Partial outage from 9:28 AM to 11:55 AM, Operational from 11:55 AM to 12:30 PM

Contacts (CardDAV)

Partial outage from 9:28 AM to 11:55 AM, Operational from 11:55 AM to 12:30 PM

  • ResolvedUTC

    We’ve corrected the issue, and Fastmail access has been restored for all users. No mail has been lost, and we don’t anticipate further issues.

  • MonitoringUTC

    The issue has been resolved, and Fastmail access has been restored for all users. We are continuing to monitor.

  • UpdateUTC

    We're making progress on restoring service and most users should see no issues at this time.

  • IdentifiedUTC

    Some customers are facing disruptions in accessing Fastmail services due to a failure in one of our mail servers. We are working to restore service and ensure that no data is lost.

  • InvestigatingUTC

    We are currently investigating this incident.