Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Web client and mobile app - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.93%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Login & sessions - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.96%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Mail delivery - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.95%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Mail access (IMAP/POP) - Operational

100% - uptime
Sep 2024 · 100%Oct · 99.98%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Calendar (CalDAV) - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

File storage (WebDAV) - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Contacts (CardDAV) - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Support Tickets - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

www.fastmail.com - Operational

100% - uptime
Sep 2024 · 100%Oct · 100.0%Nov · 100.0%

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Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

Fastmail support form scheduled downtime
  • Completed
    November 18, 2024 at 3:26 PM
    Completed
    November 18, 2024 at 3:26 PM

    Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!

  • In progress
    November 18, 2024 at 3:00 PM
    In progress
    November 18, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    November 18, 2024 at 3:00 PM
    Planned
    November 18, 2024 at 3:00 PM

    Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at fastmail.com/support will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to support@fastmail.com, however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket.

Oct 2024

No notices reported this month

Sep 2024

Planned network maintenance
  • Completed
    September 13, 2024 at 4:11 PM
    Completed
    September 13, 2024 at 4:11 PM

    Maintenance has been completed successfully.

  • Update
    September 13, 2024 at 8:57 AM
    In progress
    September 13, 2024 at 8:57 AM

    Maintenance has been completed, but we are awaiting confirmation from our network provider

  • Update
    September 13, 2024 at 6:08 AM
    In progress
    September 13, 2024 at 6:08 AM

    Maintenance is still in progress. No downtime expected.

  • In progress
    September 13, 2024 at 12:00 AM
    In progress
    September 13, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    September 13, 2024 at 12:00 AM
    Planned
    September 13, 2024 at 12:00 AM

    Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client from some locations
  • Resolved
    Resolved

    Cloudflare has reported that the network issue has resolved and we believe this resolves the interrupted access to the Fastmail web client that users in some locations were experiencing.

  • Identified
    Identified

    Cloudflare network routing issues are affecting access to the Fastmail web client from some locations.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Planned network maintenance
  • Completed
    September 11, 2024 at 1:27 AM
    Completed
    September 11, 2024 at 1:27 AM

    Maintenance has been completed successfully.

  • In progress
    September 11, 2024 at 1:00 AM
    In progress
    September 11, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 11, 2024 at 1:00 AM
    Planned
    September 11, 2024 at 1:00 AM

    Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client & IMAP
  • Resolved
    Resolved

    While working on addressing some of the recent service degradations, unexpected server overload caused today's issues with accessing our web client and causing mail delays.

    We have now resolved this and mail is being delivered without delay. No mail has been lost.

  • Update
    Update

    There were momentary issues with loading the web UI while we continue to recover. Delayed mail continues to be delivered and no mail has been lost.

  • Monitoring
    Monitoring

    We believe we have resolved the issue and are currently monitoring. Some mail is delayed, no mail has been lost.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to the web client and IMAP. Some mail delivery is delayed.

Issues with logging in to web client and sending emails
  • Resolved
    Resolved

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

  • Monitoring
    Monitoring

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. We are continuing to monitor.

  • Investigating
    Investigating

    Users are currently unable to log into their accounts. Existing sessions are unaffected. We are currently investigating the cause.

  • Identified
    Identified

    Currently, all users are unable to send email via the web client and SMTP. The issue has been identified and a resolution is currently in progress.

Sep 2024 to Nov 2024

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