Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Sep 1776

Web client and mobile app - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Login & sessions - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Mail delivery - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Mail access (IMAP/POP) - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Calendar (CalDAV) - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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File storage (WebDAV) - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Contacts (CardDAV) - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Support Tickets - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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www.fastmail.com - Operational

100% - uptime
Jul 1776 · 100.0%Aug · 100.0%Sep · 100.0%

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Notice history

Sep 2025

Interrupted access to Fastmail services
  • Resolved
    Resolved
    We believe that this issue has been fully resolved. Some mail delivery was delayed, but no mail has been lost.
  • Monitoring
    Monitoring
    We have identified the cause of the issue and have implemented a fix. We are continuing to monitor. No mail has been lost.
  • Investigating
    Investigating
    Some users are experiencing interrupted access to Fastmail services. We're looking into it.

Aug 2025

Issues with mail access
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor.
Third-party DNS service provider reported issues, Fastmail not impacted
  • Resolved
    Resolved

    Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational.

  • Update
    Update

    The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor.

  • Monitoring
    Monitoring
    Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor
Interrupted access to Fastmail services
  • Resolved
    Resolved

    Access to Fastmail services should be restored for affected users. No mail has been lost, and we do not expect further issues.

  • Update
    Update

    We believe that switching to an alternate network path for inbound traffic has resolved this issue. We are still monitoring the situation to ensure that there are no further service interruptions.

  • Monitoring
    Monitoring

    We have switched to an alternate network path for inbound traffic. This should resolve the issue that some users were experiencing accessing Fastmail services. No mail has been lost. We are continuing to monitor the situation.

  • Investigating
    Investigating
    Some users are still unable to access the Fastmail web UI. We believe this is related to a networking issue as it is only impacting a subset of users. Our team is continuing to investigate this.
  • Monitoring
    Monitoring
    We believe that the issue preventing some users from accessing the Fastmail web UI should now be resolved. No mail has been lost. We are continuing to monitor.
  • Investigating
    Investigating
    Some users are experiencing interrupted access to Fastmail services. We're looking into this.
Paddle Payment Processing Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Paddle engineers have identified the cause of the incident and have taken steps to resolve the issue.

  • Investigating
    Investigating

    Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We'll provide an update here when we have more to share. For updates directly from Paddle, see https://paddle.status.io/.

Web UI access is limited
  • Resolved
    Resolved
    Some customers were unable to access messages in the web UI and/or mobile app for approximately 90 minutes due to database issues. We have resolved the issue and do not expect any further interruptions. No mail has been lost.
  • Investigating
    Investigating
    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Jul 2025

Interruputed access to fastmail services
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A small number of users were unable to access their email for a short time due to a server issue. All Fastmail systems (mail, calendars, contacts, etc.) are still up and running. No data was lost.

Jul 2025 to Sep 2025

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