Fastmail Status - Incident history https://fastmailstatus.com Fastmail Thu, 26 Mar 2026 16:45:00 +0000 Interrupted access to Fastmail web and app services Type: Incident Duration: 2 hours and 19 minutes Affected Components: Web client and mobile app Mar 26, 16:45:00 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Mar 26, 18:13:00 GMT+0 - Monitoring - We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. Mar 26, 19:04:28 GMT+0 - Resolved - This incident has been resolved, and we do not anticipate any further issues. No mail has been lost. Type: Incident

Duration: 2 hours and 19 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>16:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are experiencing interrupted access to Fastmail services. We're looking into it..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>18:13:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. .</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>19:04:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and we do not anticipate any further issues. No mail has been lost. .</p> ]]> Thu, 26 Mar 2026 16:45:00 +0000 https://fastmailstatus.com/incident/cmn7q6zd500awvrwk8s18mipo https://fastmailstatus.com/incident/cmn7q6zd500awvrwk8s18mipo Interrupted access to Fastmail services Type: Incident Affected Components: General Availability, Login & sessions, Web client and mobile app, www.fastmail.com Feb 23, 19:22:00 GMT+0 - Monitoring - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost. Feb 23, 19:24:01 GMT+0 - Resolved - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost. Type: Incident

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>19:22:00</var> GMT+0</small><br><strong>Monitoring</strong> - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>19:24:01</var> GMT+0</small><br><strong>Resolved</strong> - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..</p> ]]> Mon, 23 Feb 2026 19:22:00 +0000 https://fastmailstatus.com/incident/cmlzl0ix1023ojn2m0uhynpv1 https://fastmailstatus.com/incident/cmlzl0ix1023ojn2m0uhynpv1 Microsoft update misclassifying Fastmail emails to Outlook addresses Type: Incident Duration: 3 days and 53 minutes Affected Components: Mail delivery Jan 27, 04:30:03 GMT+0 - Identified - A recent Microsoft update is sometimes incorrectly flagging some emails from several providers, including Fastmail. This is causing intermittent delivery issues for some email sent to addresses hosted on [outlook.com](http://outlook.com). We are seeing a small percentage of outgoing mail affected, with no obvious reason as to why. Our team is actively working with Microsoft's email team to get this resolved as soon as possible. Feb 5, 12:00:00 GMT+0 - Monitoring - Microsoft has addressed this issue and we believe the is now resolved. We continue to monitor. Feb 13, 20:30:00 GMT+0 - Identified - We’ve noticed that a small percentage of emails sent to Outlook-hosted addresses are being affected again. We’re in touch with Microsoft and working with them to resolve it. Feb 18, 05:29:00 GMT+0 - Monitoring - The deliverability issues affecting emails sent to Outlook-hosted addresses have stabilized. We are continuing to monitor. Mar 2, 05:23:20 GMT+0 - Resolved - The deliverability issues to Outlook-hosted email addresses are now resolved. Type: Incident

Duration: 3 days and 53 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>04:30:03</var> GMT+0</small><br><strong>Identified</strong> - A recent Microsoft update is sometimes incorrectly flagging some emails from several providers, including Fastmail. This is causing intermittent delivery issues for some email sent to addresses hosted on [outlook.com](http://outlook.com). We are seeing a small percentage of outgoing mail affected, with no obvious reason as to why. Our team is actively working with Microsoft's email team to get this resolved as soon as possible..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft has addressed this issue and we believe the is now resolved. We continue to monitor..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - We’ve noticed that a small percentage of emails sent to Outlook-hosted addresses are being affected again. We’re in touch with Microsoft and working with them to resolve it..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>05:29:00</var> GMT+0</small><br><strong>Monitoring</strong> - The deliverability issues affecting emails sent to Outlook-hosted addresses have stabilized. We are continuing to monitor..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:23:20</var> GMT+0</small><br><strong>Resolved</strong> - The deliverability issues to Outlook-hosted email addresses are now resolved..</p> ]]> Tue, 27 Jan 2026 04:30:03 +0000 https://fastmailstatus.com/incident/cmkw3l9mq0qqwz20roj7m35h5 https://fastmailstatus.com/incident/cmkw3l9mq0qqwz20roj7m35h5 Interrupted access to Fastmail services Type: Incident Duration: 1 hour and 45 minutes Jan 27, 00:22:36 GMT+0 - Monitoring - We've implemented a fix and are currently monitoring the result. Jan 27, 00:46:09 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident. Jan 26, 23:01:34 GMT+0 - Investigating - Some users are reporting issues accessing Fastmail. We are currently investigating this incident. Jan 27, 00:01:31 GMT+0 - Investigating - We are continuing to investigate this incident. Type: Incident

Duration: 1 hour and 45 minutes

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:22:36</var> GMT+0</small><br><strong>Monitoring</strong> - We've implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:46:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No mail has been lost as a result of this incident..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>23:01:34</var> GMT+0</small><br><strong>Investigating</strong> - Some users are reporting issues accessing Fastmail. We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>00:01:31</var> GMT+0</small><br><strong>Investigating</strong> - We are continuing to investigate this incident..</p> ]]> Mon, 26 Jan 2026 23:01:34 +0000 https://fastmailstatus.com/incident/cmkvrusch0m0gz20r05mqag9j https://fastmailstatus.com/incident/cmkvrusch0m0gz20r05mqag9j Internet routing issues affecting Australian Fastmail users Type: Incident Duration: 5 hours and 39 minutes Jan 20, 08:30:00 GMT+0 - Identified - We have received reports that users in several Australian locations are unable to connect to Fastmail via NBN. We have been able to reproduce the issue and are investigating the problem. It appears to be an internet routing issue and Fastmail systems and user data are not affected. If you are affected by the issue, you may be able to access Fastmail via an alternative internet connection e.g. mobile phone data. We will continue to investigate the problem and work on full restoration of access Jan 20, 10:28:28 GMT+0 - Identified - Our network engineers have determined that there is no issue with Fastmail services or with our contracted connectivity providers. The problem may be with a part of the internet backbone or with a specific NBN ISP. We are reaching out to third-party support contacts and continuing to monitor the situation. Jan 20, 10:44:44 GMT+0 - Monitoring - Our network engineers have put in place a workaround that should allow all users to connect to Fastmail services again. We are continuing to work on the underlying problem, but we expect no further user impact at this time. Jan 20, 11:55:58 GMT+0 - Monitoring - We are continuing to monitor the result. Jan 20, 14:08:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 39 minutes

<p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have received reports that users in several Australian locations are unable to connect to Fastmail via NBN. We have been able to reproduce the issue and are investigating the problem. It appears to be an internet routing issue and Fastmail systems and user data are not affected. If you are affected by the issue, you may be able to access Fastmail via an alternative internet connection e.g. mobile phone data. We will continue to investigate the problem and work on full restoration of access.</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>10:28:28</var> GMT+0</small><br><strong>Identified</strong> - Our network engineers have determined that there is no issue with Fastmail services or with our contracted connectivity providers. The problem may be with a part of the internet backbone or with a specific NBN ISP. We are reaching out to third-party support contacts and continuing to monitor the situation..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>10:44:44</var> GMT+0</small><br><strong>Monitoring</strong> - Our network engineers have put in place a workaround that should allow all users to connect to Fastmail services again. We are continuing to work on the underlying problem, but we expect no further user impact at this time..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>11:55:58</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the result..</p> <p><small>Jan <var data-var='date'> 20</var>, <var data-var='time'>14:08:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 20 Jan 2026 08:30:00 +0000 https://fastmailstatus.com/incident/cmkmf1df40hug4liin366xtw6 https://fastmailstatus.com/incident/cmkmf1df40hug4liin366xtw6 Planned network maintenance Type: Maintenance Duration: 13 minutes Affected Components: General Availability Jan 19, 10:00:00 GMT+0 - Identified - Starting at 5:00 AM EST (10:00 AM UTC) on Monday, January 19, we'll be performing network maintenance. We expect to complete this work without any service interruption. In the unlikely event that issues arise, there may be a brief downtime of up to five minutes, during which Fastmail services will be temporarily unavailable. Jan 19, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 19, 10:13:28 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting at 5:00 AM EST (10:00 AM UTC) on Monday, January 19, we'll be performing network maintenance. We expect to complete this work without any service interruption. In the unlikely event that issues arise, there may be a brief downtime of up to five minutes, during which Fastmail services will be temporarily unavailable..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>10:13:28</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 19 Jan 2026 10:00:00 +0000 https://fastmailstatus.com/maintenance/cmkf224f701mz1fyfqcu1tkad https://fastmailstatus.com/maintenance/cmkf224f701mz1fyfqcu1tkad Access to Fastmail services impacted Type: Incident Duration: 53 minutes Jan 16, 22:22:44 GMT+0 - Resolved - This incident has been resolved. Jan 16, 21:30:00 GMT+0 - Investigating - Access to Fastmail services has impacted all customers. We're looking into it. Jan 16, 21:45:00 GMT+0 - Monitoring - Access to our services is no longer impacted. We are continuing to monitor. Type: Incident

Duration: 53 minutes

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>22:22:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Access to Fastmail services has impacted all customers. We're looking into it..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - Access to our services is no longer impacted. We are continuing to monitor..</p> ]]> Fri, 16 Jan 2026 21:30:00 +0000 https://fastmailstatus.com/incident/cmkhegr7101lhvklft39pq1j9 https://fastmailstatus.com/incident/cmkhegr7101lhvklft39pq1j9 Interrupted access to Fastmail Services Type: Incident Duration: 6 minutes Affected Components: Mail access (IMAP/POP), Web client and mobile app Jan 9, 21:41:15 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Jan 9, 21:47:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. Type: Incident

Duration: 6 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:41:15</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are experiencing interrupted access to Fastmail services. We're looking into it..</p> <p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>21:47:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..</p> ]]> Fri, 9 Jan 2026 21:41:15 +0000 https://fastmailstatus.com/incident/cmk7ei0uc0c0jv6l987losprm https://fastmailstatus.com/incident/cmk7ei0uc0c0jv6l987losprm Some customers are unable to send messages Type: Incident Duration: 1 hour and 16 minutes Affected Components: Mail delivery Dec 3, 02:59:00 GMT+0 - Investigating - There is an internal forwarding issue affecting email sending. We are currently investigating. Dec 3, 03:49:30 GMT+0 - Monitoring - Email sending has resumed for affected users. We are actively monitoring this service for any further issues. Dec 3, 04:14:35 GMT+0 - Resolved - This incident has been resolved. No mail has been lost, and we don't anticipate further issues. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>02:59:00</var> GMT+0</small><br><strong>Investigating</strong> - There is an internal forwarding issue affecting email sending. We are currently investigating..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>03:49:30</var> GMT+0</small><br><strong>Monitoring</strong> - Email sending has resumed for affected users. We are actively monitoring this service for any further issues..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:14:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No mail has been lost, and we don't anticipate further issues..</p> ]]> Wed, 3 Dec 2025 02:59:00 +0000 https://fastmailstatus.com/incident/cmipg8hdb00rekrv3gup2bhqd https://fastmailstatus.com/incident/cmipg8hdb00rekrv3gup2bhqd Interrupted access to Fastmail services due to Cloudflare outage Type: Incident Duration: 3 hours and 23 minutes Affected Components: www.fastmail.com Nov 18, 12:30:00 GMT+0 - Identified - An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails. Nov 18, 15:53:08 GMT+0 - Resolved - Cloudflare has reported that this incident has been resolved. Type: Incident

Duration: 3 hours and 23 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:53:08</var> GMT+0</small><br><strong>Resolved</strong> - Cloudflare has reported that this incident has been resolved..</p> ]]> Tue, 18 Nov 2025 12:30:00 +0000 https://fastmailstatus.com/incident/cmi4p68tc000reli7mc53m0uk https://fastmailstatus.com/incident/cmi4p68tc000reli7mc53m0uk Interrupted access to Fastmail services Type: Incident Duration: 32 minutes Affected Components: General Availability Oct 31, 16:49:00 GMT+0 - Identified - We experienced a brief issue where some users had interrupted access to Fastmail services. Oct 31, 17:21:00 GMT+0 - Resolved - The issue is now resolved and no mail was lost. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>16:49:00</var> GMT+0</small><br><strong>Identified</strong> - We experienced a brief issue where some users had interrupted access to Fastmail services..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>17:21:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue is now resolved and no mail was lost..</p> ]]> Fri, 31 Oct 2025 16:49:00 +0000 https://fastmailstatus.com/incident/cmhf5p11r005q41c152artns4 https://fastmailstatus.com/incident/cmhf5p11r005q41c152artns4 Some users are experiencing delayed mail delivery. Type: Incident Duration: 1 day and 16 hours Affected Components: Mail delivery Oct 28, 13:03:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We’re looking into the issue. Oct 28, 13:43:00 GMT+0 - Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. Type: Incident

Duration: 1 day and 16 hours

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:03:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing delayed mail delivery. We’re looking into the issue..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:43:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..</p> ]]> Tue, 28 Oct 2025 13:03:00 +0000 https://fastmailstatus.com/incident/cmhamjjnp005b7gdquwo7k7b6 https://fastmailstatus.com/incident/cmhamjjnp005b7gdquwo7k7b6 Some users are experiencing delayed mail delivery Type: Incident Duration: 2 hours and 33 minutes Affected Components: Mail delivery Sep 17, 13:47:00 GMT+0 - Investigating - Some users are experiencing delayed mail delivery. We're looking into it. Sep 17, 14:50:48 GMT+0 - Investigating - Some users are still experiencing issues with delayed mail. We're continuing to look into this. Sep 17, 15:41:55 GMT+0 - Monitoring - We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We're continuing to monitor. Sep 17, 16:19:49 GMT+0 - Resolved - The issue that was causing mail to be delayed has been resolved. No mail has been lost. Type: Incident

Duration: 2 hours and 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing delayed mail delivery. We're looking into it..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>14:50:48</var> GMT+0</small><br><strong>Investigating</strong> - Some users are still experiencing issues with delayed mail. We're continuing to look into this. .</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>15:41:55</var> GMT+0</small><br><strong>Monitoring</strong> - We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We're continuing to monitor. .</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>16:19:49</var> GMT+0</small><br><strong>Resolved</strong> - The issue that was causing mail to be delayed has been resolved. No mail has been lost. .</p> ]]> Wed, 17 Sep 2025 13:47:00 +0000 https://fastmailstatus.com/incident/cmfo1p8gr005wtnxc2gg2rutx https://fastmailstatus.com/incident/cmfo1p8gr005wtnxc2gg2rutx Interrupted access to Fastmail services Type: Incident Duration: 1 hour and 25 minutes Affected Components: Mail access (IMAP/POP), File storage (WebDAV), Contacts (CardDAV), Web client and mobile app, Calendar (CalDAV), Mail delivery Sep 3, 13:50:00 GMT+0 - Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into it. Sep 3, 14:18:16 GMT+0 - Monitoring - We have identified the cause of the issue and have implemented a fix. We are continuing to monitor. No mail has been lost. Sep 3, 15:14:51 GMT+0 - Resolved - We believe that this issue has been fully resolved. Some mail delivery was delayed, but no mail has been lost. Type: Incident

Duration: 1 hour and 25 minutes

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing interrupted access to Fastmail services. We're looking into it..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>14:18:16</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the cause of the issue and have implemented a fix. We are continuing to monitor. No mail has been lost..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>15:14:51</var> GMT+0</small><br><strong>Resolved</strong> - We believe that this issue has been fully resolved. Some mail delivery was delayed, but no mail has been lost. .</p> ]]> Wed, 3 Sep 2025 13:50:00 +0000 https://fastmailstatus.com/incident/cmf41o56w000l6rpajtv7jj3h https://fastmailstatus.com/incident/cmf41o56w000l6rpajtv7jj3h Issues with mail access Type: Incident Duration: 1 hour and 16 minutes Affected Components: Mail access (IMAP/POP), Web client and mobile app Aug 25, 17:45:00 GMT+0 - Monitoring - We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor. Aug 25, 19:00:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 16 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>17:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>19:00:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 25 Aug 2025 17:45:00 +0000 https://fastmailstatus.com/incident/cmerfnb5m00dlt6xm3maao05l https://fastmailstatus.com/incident/cmerfnb5m00dlt6xm3maao05l Third-party DNS service provider reported issues, Fastmail not impacted Type: Incident Duration: 1 hour and 54 minutes Affected Components: General Availability Aug 20, 11:25:00 GMT+0 - Monitoring - Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor Aug 20, 13:13:06 GMT+0 - Monitoring - The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor. Aug 20, 13:18:48 GMT+0 - Resolved - Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational. Type: Incident

Duration: 1 hour and 54 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:25:00</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>13:13:06</var> GMT+0</small><br><strong>Monitoring</strong> - The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>13:18:48</var> GMT+0</small><br><strong>Resolved</strong> - Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational..</p> ]]> Wed, 20 Aug 2025 11:25:00 +0000 https://fastmailstatus.com/incident/cmejwq2iy00k3mbld0dpg94ip https://fastmailstatus.com/incident/cmejwq2iy00k3mbld0dpg94ip Interrupted access to Fastmail services Type: Incident Duration: 7 hours and 28 minutes Affected Components: www.fastmail.com, Mail delivery, Support Tickets, Mail access (IMAP/POP), File storage (WebDAV), Contacts (CardDAV), Web client and mobile app, Login & sessions, Calendar (CalDAV), General Availability Aug 15, 15:30:00 GMT+0 - Monitoring - We believe that the issue preventing some users from accessing the Fastmail web UI should now be resolved. No mail has been lost. We are continuing to monitor. Aug 15, 15:00:00 GMT+0 - Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into this. Aug 15, 16:00:00 GMT+0 - Investigating - Some users are still unable to access the Fastmail web UI. We believe this is related to a networking issue as it is only impacting a subset of users. Our team is continuing to investigate this. Aug 15, 16:59:00 GMT+0 - Monitoring - We have switched to an alternate network path for inbound traffic. This should resolve the issue that some users were experiencing accessing Fastmail services. No mail has been lost. We are continuing to monitor the situation. Aug 15, 20:52:58 GMT+0 - Monitoring - We believe that switching to an alternate network path for inbound traffic has resolved this issue. We are still monitoring the situation to ensure that there are no further service interruptions. Aug 15, 22:27:58 GMT+0 - Resolved - Access to Fastmail services should be restored for affected users. No mail has been lost, and we do not expect further issues. Type: Incident

Duration: 7 hours and 28 minutes

Affected Components: , , , , , , , , ,

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We believe that the issue preventing some users from accessing the Fastmail web UI should now be resolved. No mail has been lost. We are continuing to monitor. .</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are experiencing interrupted access to Fastmail services. We're looking into this. .</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are still unable to access the Fastmail web UI. We believe this is related to a networking issue as it is only impacting a subset of users. Our team is continuing to investigate this..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>16:59:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have switched to an alternate network path for inbound traffic. This should resolve the issue that some users were experiencing accessing Fastmail services. No mail has been lost. We are continuing to monitor the situation. .</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>20:52:58</var> GMT+0</small><br><strong>Monitoring</strong> - We believe that switching to an alternate network path for inbound traffic has resolved this issue. We are still monitoring the situation to ensure that there are no further service interruptions. .</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>22:27:58</var> GMT+0</small><br><strong>Resolved</strong> - Access to Fastmail services should be restored for affected users. No mail has been lost, and we do not expect further issues..</p> ]]> Fri, 15 Aug 2025 15:00:00 +0000 https://fastmailstatus.com/incident/cmeczy66b000psbd4km0poe4e https://fastmailstatus.com/incident/cmeczy66b000psbd4km0poe4e Paddle Payment Processing Issues Type: Incident Duration: 3 hours and 13 minutes Affected Components: General Availability Aug 13, 02:56:00 GMT+0 - Investigating - Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We'll provide an update here when we have more to share. For updates directly from Paddle, see <https://paddle.status.io/>. Aug 13, 05:36:00 GMT+0 - Monitoring - Paddle engineers have identified the cause of the incident and have taken steps to resolve the issue. Aug 13, 06:09:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 13 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>02:56:00</var> GMT+0</small><br><strong>Investigating</strong> - Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We'll provide an update here when we have more to share. For updates directly from Paddle, see <https://paddle.status.io/>..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>05:36:00</var> GMT+0</small><br><strong>Monitoring</strong> - Paddle engineers have identified the cause of the incident and have taken steps to resolve the issue..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>06:09:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 13 Aug 2025 02:56:00 +0000 https://fastmailstatus.com/incident/cme9jjwju0012n3soqpwzx7k3 https://fastmailstatus.com/incident/cme9jjwju0012n3soqpwzx7k3 Web UI access is limited Type: Incident Duration: 1 hour and 4 minutes Affected Components: Web client and mobile app Aug 7, 14:35:09 GMT+0 - Resolved - Some customers were unable to access messages in the web UI and/or mobile app for approximately 90 minutes due to database issues. We have resolved the issue and do not expect any further interruptions. No mail has been lost. Aug 7, 13:00:00 GMT+0 - Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>14:35:09</var> GMT+0</small><br><strong>Resolved</strong> - Some customers were unable to access messages in the web UI and/or mobile app for approximately 90 minutes due to database issues. We have resolved the issue and do not expect any further interruptions. No mail has been lost..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Some customers are experiencing interrupted access to Fastmail services. We're looking into it..</p> ]]> Thu, 7 Aug 2025 13:00:00 +0000 https://fastmailstatus.com/incident/cme1fq7ej002dh0iu6z8pey4f https://fastmailstatus.com/incident/cme1fq7ej002dh0iu6z8pey4f Interruputed access to fastmail services Type: Incident Duration: 1 hour Affected Components: Contacts (CardDAV), Web client and mobile app, Calendar (CalDAV) Jul 4, 03:45:00 GMT+0 - Identified - A small number of users were unable to access their email for a short time due to a server issue. All Fastmail systems (mail, calendars, contacts, etc.) are still up and running. No data was lost. Jul 4, 04:45:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components: , ,

<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>03:45:00</var> GMT+0</small><br><strong>Identified</strong> - A small number of users were unable to access their email for a short time due to a server issue. All Fastmail systems (mail, calendars, contacts, etc.) are still up and running. No data was lost..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>04:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 4 Jul 2025 03:45:00 +0000 https://fastmailstatus.com/incident/cmcof9vod0013qrayd5qegkzy https://fastmailstatus.com/incident/cmcof9vod0013qrayd5qegkzy Interrupted access to Fastmail services Type: Incident Duration: 6 minutes Affected Components: Calendar (CalDAV), Mail delivery, Support Tickets, Mail access (IMAP/POP), File storage (WebDAV), Contacts (CardDAV), Web client and mobile app Jun 26, 15:28:00 GMT+0 - Investigating - Some users are unable to access Fastmail services. We're looking into it. Jun 26, 15:34:00 GMT+0 - Monitoring - We have implemented a fix that should resolve the issue users were having accessing Fastmail services. We are continuing to monitor. Jun 26, 15:34:00 GMT+0 - Resolved - An internal update caused users to lose access to Fastmail services for around 3-5 minutes. We have resolved the issue and do not expect any further interruptions. No mail has been lost. Type: Incident

Duration: 6 minutes

Affected Components: , , , , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:28:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are unable to access Fastmail services. We're looking into it. .</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:34:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix that should resolve the issue users were having accessing Fastmail services. We are continuing to monitor. .</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>15:34:00</var> GMT+0</small><br><strong>Resolved</strong> - An internal update caused users to lose access to Fastmail services for around 3-5 minutes. We have resolved the issue and do not expect any further interruptions. No mail has been lost. .</p> ]]> Thu, 26 Jun 2025 15:28:00 +0000 https://fastmailstatus.com/incident/cmcdjm9in005v9501to3y9bfh https://fastmailstatus.com/incident/cmcdjm9in005v9501to3y9bfh Problems with sending messages Type: Incident Duration: 9 minutes Jun 24, 03:50:00 GMT+0 - Identified - Outgoing mail is temporarily delayed due to network connectivity issues. Jun 24, 03:59:02 GMT+0 - Resolved - Outgoing mail was delayed temporarily due to network connectivity issues. This incident has been resolved and no mail has been lost. Type: Incident

Duration: 9 minutes

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>03:50:00</var> GMT+0</small><br><strong>Identified</strong> - Outgoing mail is temporarily delayed due to network connectivity issues. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>03:59:02</var> GMT+0</small><br><strong>Resolved</strong> - Outgoing mail was delayed temporarily due to network connectivity issues. This incident has been resolved and no mail has been lost..</p> ]]> Tue, 24 Jun 2025 03:50:00 +0000 https://fastmailstatus.com/incident/cmca12hh90004mqdxk0q47c0o https://fastmailstatus.com/incident/cmca12hh90004mqdxk0q47c0o Interrupted access to Fastmail services Type: Incident Duration: 3 hours and 9 minutes Affected Components: Support Tickets, Mail access (IMAP/POP), Web client and mobile app May 28, 20:06:00 GMT+0 - Investigating - Some users are unable to access Fastmail services. We're looking into it. May 28, 20:27:00 GMT+0 - Monitoring - We believe the issue that was impacting access to Fastmail services has been resolved. We are continuing to monitor the situation. No mail has been lost. May 28, 22:23:25 GMT+0 - Monitoring - We are continuing to monitor the situation. We believe the issue that was impacting access to Fastmail services has been resolved, and no mail has been lost. May 28, 23:14:49 GMT+0 - Resolved - We believe the issue that was impacting access to Fastmail services has been resolved. No mail has been lost, and we anticipate no further issues. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>20:06:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users are unable to access Fastmail services. We're looking into it..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>20:27:00</var> GMT+0</small><br><strong>Monitoring</strong> - We believe the issue that was impacting access to Fastmail services has been resolved. We are continuing to monitor the situation. No mail has been lost. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>22:23:25</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation. We believe the issue that was impacting access to Fastmail services has been resolved, and no mail has been lost..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>23:14:49</var> GMT+0</small><br><strong>Resolved</strong> - We believe the issue that was impacting access to Fastmail services has been resolved. No mail has been lost, and we anticipate no further issues. .</p> ]]> Wed, 28 May 2025 20:06:00 +0000 https://fastmailstatus.com/incident/cmb8dwbeu0001kr9ilg6ygc9k https://fastmailstatus.com/incident/cmb8dwbeu0001kr9ilg6ygc9k Interrupted access to web-UI Type: Incident Duration: 34 minutes Affected Components: General Availability, Web client and mobile app May 14, 02:51:00 GMT+0 - Investigating - May 14, 02:58:00 GMT+0 - Monitoring - The issue has been resolved, and we're actively monitoring the situation. May 14, 03:25:02 GMT+0 - Resolved - We experienced a brief issue that affected access to the web UI for a small number of users. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and resolved within minutes. Type: Incident

Duration: 34 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>02:51:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>02:58:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved, and we're actively monitoring the situation..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>03:25:02</var> GMT+0</small><br><strong>Resolved</strong> - We experienced a brief issue that affected access to the web UI for a small number of users. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and resolved within minutes..</p> ]]> Wed, 14 May 2025 02:51:00 +0000 https://fastmailstatus.com/incident/cmand0nry002iv00g6gtfi0uy https://fastmailstatus.com/incident/cmand0nry002iv00g6gtfi0uy Current session issues Type: Incident Affected Components: Login & sessions May 12, 22:40:49 GMT+0 - Resolved - This incident has been resolved. May 12, 22:33:11 GMT+0 - Resolved - Some customers may have been logged out of their Fastmail account. This has now been resolved. No mail was lost. We're sorry for the inconvenience. Type: Incident

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:40:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>22:33:11</var> GMT+0</small><br><strong>Resolved</strong> - Some customers may have been logged out of their Fastmail account. This has now been resolved. No mail was lost. We're sorry for the inconvenience. .</p> ]]> Mon, 12 May 2025 22:33:11 +0000 https://fastmailstatus.com/incident/cmalo1fyr0008146ejr7p845c https://fastmailstatus.com/incident/cmalo1fyr0008146ejr7p845c Some users experienced interrupted access to Fastmail services. Type: Incident Duration: 3 hours and 24 minutes Affected Components: Web client and mobile app Apr 5, 03:00:00 GMT+0 - Identified - We have identified a server outage that has caused interrupted access to Fastmail services. We have mitigated this and the issue should be resolved for users at this time. We are continuing to investigate and no mail has been lost during this time. Apr 5, 05:37:40 GMT+0 - Monitoring - The issue has been resolved, and Fastmail access has been restored for all users. We are continuing to monitor. Apr 5, 06:24:26 GMT+0 - Resolved - We’ve corrected the issue, and Fastmail access has been restored for all users. No mail has been lost, and we don’t anticipate further issues. Type: Incident

Duration: 3 hours and 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a server outage that has caused interrupted access to Fastmail services. We have mitigated this and the issue should be resolved for users at this time. We are continuing to investigate and no mail has been lost during this time..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>05:37:40</var> GMT+0</small><br><strong>Monitoring</strong> - The issue has been resolved, and Fastmail access has been restored for all users. We are continuing to monitor..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>06:24:26</var> GMT+0</small><br><strong>Resolved</strong> - We’ve corrected the issue, and Fastmail access has been restored for all users. No mail has been lost, and we don’t anticipate further issues..</p> ]]> Sat, 5 Apr 2025 03:00:00 +0000 https://fastmailstatus.com/incident/cm93qx8zi009obnwp0p39veyo https://fastmailstatus.com/incident/cm93qx8zi009obnwp0p39veyo Fastmail support form scheduled downtime Type: Maintenance Duration: 26 minutes Affected Components: Support Tickets Nov 18, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 18, 15:26:01 GMT+0 - Completed - Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience! Nov 18, 15:00:00 GMT+0 - Identified - Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at [fastmail.com/support](http://fastmail.com/support) will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to [support@fastmail.com](mailto:support@fastmail.com), however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket. Type: Maintenance

Duration: 26 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:26:01</var> GMT+0</small><br><strong>Completed</strong> - Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at [fastmail.com/support](http://fastmail.com/support) will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to [support@fastmail.com](mailto:support@fastmail.com), however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket..</p> ]]> Mon, 18 Nov 2024 15:00:00 +0000 https://fastmailstatus.com/maintenance/cm3iz3ukq000147dvaxllj3tm https://fastmailstatus.com/maintenance/cm3iz3ukq000147dvaxllj3tm Planned network maintenance Type: Maintenance Duration: 16 hours and 12 minutes Affected Components: Web client and mobile app, Mail delivery Sep 13, 00:00:00 GMT+0 - Identified - Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime. Sep 13, 06:08:06 GMT+0 - Identified - Maintenance is still in progress. No downtime expected. Sep 13, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 13, 08:57:32 GMT+0 - Identified - Maintenance has been completed, but we are awaiting confirmation from our network provider Sep 13, 16:11:41 GMT+0 - Completed - Maintenance has been completed successfully. Type: Maintenance

Duration: 16 hours and 12 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>06:08:06</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. No downtime expected. .</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>08:57:32</var> GMT+0</small><br><strong>Identified</strong> - Maintenance has been completed, but we are awaiting confirmation from our network provider.</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>16:11:41</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully..</p> ]]> Fri, 13 Sep 2024 00:00:00 +0000 https://fastmailstatus.com/maintenance/cm0yltxrc00672mxl6ycw8gsj https://fastmailstatus.com/maintenance/cm0yltxrc00672mxl6ycw8gsj Planned network maintenance Type: Maintenance Duration: 27 minutes Affected Components: Web client and mobile app, Mail delivery Sep 11, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 11, 01:27:08 GMT+0 - Completed - Maintenance has been completed successfully. Sep 11, 01:00:00 GMT+0 - Identified - Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime. Type: Maintenance

Duration: 27 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:27:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed successfully..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime..</p> ]]> Wed, 11 Sep 2024 01:00:00 +0000 https://fastmailstatus.com/maintenance/cm0vqimqu004tcgvut60x5tbx https://fastmailstatus.com/maintenance/cm0vqimqu004tcgvut60x5tbx Planned outage - imaps, pop, smtps proxy Type: Maintenance Duration: 42 minutes Affected Components: General Availability Jul 31, 05:12:29 GMT+0 - Completed - The maintenance operations were completed as planned and all services have returned to normal operation. Jul 31, 04:30:00 GMT+0 - Identified - Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration. While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows. Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: <https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083> In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client: imaps-proxy.fastmail.com pops-proxy.fastmail.com smtps-proxy.fastmail.com We recommend users to switch to one of the regular services if they can reach them at: IMAP: imap.fastmail.com Port 993 POP: pop.fastmail.com Port 995 SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS) During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes. Type: Maintenance

Duration: 42 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>05:12:29</var> GMT+0</small><br><strong>Completed</strong> - The maintenance operations were completed as planned and all services have returned to normal operation..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Identified</strong> - Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration. While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows. Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: <https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083> In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client: imaps-proxy.fastmail.com pops-proxy.fastmail.com smtps-proxy.fastmail.com We recommend users to switch to one of the regular services if they can reach them at: IMAP: imap.fastmail.com Port 993 POP: pop.fastmail.com Port 995 SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS) During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes..</p> ]]> Wed, 31 Jul 2024 04:30:00 +0000 https://fastmailstatus.com/maintenance/clz9ck1h2180650isn5vdar9abe https://fastmailstatus.com/maintenance/clz9ck1h2180650isn5vdar9abe Primary servers migration completed, secondary servers in progress Type: Maintenance Duration: 12 days, 18 hours and 38 minutes Affected Components: General Availability Jul 22, 13:25:16 GMT+0 - Identified - We've completed the migration to the new primary data center, and are starting the final move out of our old data center to our new secondary. There might be some slow downs when the secondary servers are in transit, but we don't expect any major issues at this stage. We thank everyone for their patience as we move Fastmail to a much faster data center. Jul 19, 02:33:57 GMT+0 - Identified - The migration continues to progress and we are in the finishing stages. We continue to take all precautions to avoid interruptions, but there still might be some slow downs for another 48 hours. We apologize for any inconvenience, and will continue to keep our status page updated. Jul 16, 18:30:00 GMT+0 - Identified - We are in the process of migrating some of our servers. Unfortunately, this has caused some unexpected instability affecting service availability for some users. We're taking as many precautions as possible to avoid any more interruptions, however there might be some slow downs over the next two days. We apologize for any inconvenience, and will keep our status page updated if any further issues occur. Jul 29, 13:08:11 GMT+0 - Completed - Migration of our servers to the new data center has been completed. There is some networking clean up in progress, but all our servers have been fully migrated. Type: Maintenance

Duration: 12 days, 18 hours and 38 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>13:25:16</var> GMT+0</small><br><strong>Identified</strong> - We've completed the migration to the new primary data center, and are starting the final move out of our old data center to our new secondary. There might be some slow downs when the secondary servers are in transit, but we don't expect any major issues at this stage. We thank everyone for their patience as we move Fastmail to a much faster data center..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>02:33:57</var> GMT+0</small><br><strong>Identified</strong> - The migration continues to progress and we are in the finishing stages. We continue to take all precautions to avoid interruptions, but there still might be some slow downs for another 48 hours. We apologize for any inconvenience, and will continue to keep our status page updated..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are in the process of migrating some of our servers. Unfortunately, this has caused some unexpected instability affecting service availability for some users. We're taking as many precautions as possible to avoid any more interruptions, however there might be some slow downs over the next two days. We apologize for any inconvenience, and will keep our status page updated if any further issues occur..</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>13:08:11</var> GMT+0</small><br><strong>Completed</strong> - Migration of our servers to the new data center has been completed. There is some networking clean up in progress, but all our servers have been fully migrated..</p> ]]> Tue, 16 Jul 2024 18:30:00 +0000 https://fastmailstatus.com/maintenance/clypnezjt204177gwn1krsnlrp7 https://fastmailstatus.com/maintenance/clypnezjt204177gwn1krsnlrp7 Fastmail billing scheduled for maintenance Type: Maintenance Duration: 2 hours Affected Components: General Availability Nov 4, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 4, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 4, 11:00:00 GMT+0 - Identified - There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window. We expect a downtime of up to two hours, after which payment processing will return to normal. The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4). Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window. We expect a downtime of up to two hours, after which payment processing will return to normal. The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4)..</p> ]]> Sat, 4 Nov 2023 11:00:00 +0000 https://fastmailstatus.com/maintenance/cloj60pf339758bdocmm4eazwd https://fastmailstatus.com/maintenance/cloj60pf339758bdocmm4eazwd Fastmail website scheduled for maintenance Type: Maintenance Duration: 1 hour and 33 minutes Affected Components: www.fastmail.com Sep 28, 10:44:40 GMT+0 - Completed - Scheduled maintenance for our website at [www.fastmail.com](https://www.fastmail.com/) is complete. Sep 28, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 28, 09:12:05 GMT+0 - Identified - Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible. Sep 28, 03:00:00 GMT+0 - Identified - Our website at [www.fastmail.com](https://www.fastmail.com/) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via [app.fastmail.com](https://app.fastmail.com/) will remain available. The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28). Type: Maintenance

Duration: 1 hour and 33 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>10:44:40</var> GMT+0</small><br><strong>Completed</strong> - Scheduled maintenance for our website at [www.fastmail.com](https://www.fastmail.com/) is complete..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>09:12:05</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our website at [www.fastmail.com](https://www.fastmail.com/) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via [app.fastmail.com](https://app.fastmail.com/) will remain available. The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28)..</p> ]]> Thu, 28 Sep 2023 03:00:00 +0000 https://fastmailstatus.com/maintenance/clmty54ce164037b5ocj0vqljg9 https://fastmailstatus.com/maintenance/clmty54ce164037b5ocj0vqljg9 Marketing website scheduled for maintenance on Monday, September 18 Type: Maintenance Duration: 38 minutes Affected Components: www.fastmail.com Sep 18, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 18, 06:37:24 GMT+0 - Identified - Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team. Sep 18, 06:00:00 GMT+0 - Identified - On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at [www.fastmail.com](https://www.fastmail.com) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via [app.fastmail.com](https://app.fastmail.com/) will remain available. Sep 18, 07:21:03 GMT+0 - Identified - Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com. Sep 18, 07:59:01 GMT+0 - Completed - Scheduled maintenance for our marketing website at www.fastmail.com is complete. Type: Maintenance

Duration: 38 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>06:37:24</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at [www.fastmail.com](https://www.fastmail.com) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via [app.fastmail.com](https://app.fastmail.com/) will remain available..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>07:21:03</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com..</p> <p><small>Sep <var data-var='date'> 18</var>, <var data-var='time'>07:59:01</var> GMT+0</small><br><strong>Completed</strong> - Scheduled maintenance for our marketing website at www.fastmail.com is complete..</p> ]]> Mon, 18 Sep 2023 06:00:00 +0000 https://fastmailstatus.com/maintenance/clmib4jht43506bfoh7zcftqkf https://fastmailstatus.com/maintenance/clmib4jht43506bfoh7zcftqkf