Fastmail - A database server crash took some services offline – Incident details

All systems operational

A database server crash took some services offline

Resolved
Operational
Started over 1 year agoLasted 20 minutes

Affected

Web client and mobile app

Operational from 3:06 AM to 3:26 AM

Login & sessions

Operational from 3:06 AM to 3:26 AM

Mail delivery

Operational from 3:06 AM to 3:26 AM

Mail access (IMAP/POP)

Operational from 3:06 AM to 3:26 AM

Calendar (CalDAV)

Operational from 3:06 AM to 3:26 AM

File storage (WebDAV)

Operational from 3:06 AM to 3:26 AM

Updates
  • Resolved
    Resolved

    We moved all services to the backup database server, and are investigating the reboot on the one which failed.

  • Identified
    Identified

    A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins.