Fastmail - Some users experienced interrupted access to Fastmail services due to connectivity issues with an IMAP server – Incident details

All systems operational

Some users experienced interrupted access to Fastmail services due to connectivity issues with an IMAP server

Resolved
Partial outage
Started about 2 months agoLasted 29 minutes

Affected

Web client and mobile app

Partial outage from 7:20 PM to 7:48 PM

Mail access (IMAP/POP)

Partial outage from 7:20 PM to 7:48 PM

Updates
  • Resolved
    Resolved

    Some users may have temporarily lost access to Fastmail services due to some IMAP servers losing connectivity. We have identified the cause and implemented a fix. No mail has been lost.

  • Identified
    Identified

    We have identified the cause of this issue and are working on a fix.

  • Investigating
    Investigating

    Some users may have temporarily lost access to Fastmail services. We are actively looking into this.