Duration: 9 minutes

Affected Components:

Oct 14, 06:10:00 GMT+0
Resolved - We have fixed the issue and users can access the support web form (<https://support.fastmail.com/support/>) by reloading the page. Emails sent directly to our support address [support@fastmail.com](mailto:support@fastmail.com) were not affected. .

Oct 14, 06:01:00 GMT+0
Identified - Customers are experiencing issues accessing our support web form ([https://support.fastmail.com/support/)](https://support.fastmail.com/support/) due to a change deployed at 1:52 PM AEDT. .

Duration: 5 hours and 23 minutes

Affected Components:

Oct 7, 10:03:15 GMT+0
Resolved - This incident has been resolved. No mail has been lost as a result of this incident..

Oct 7, 09:36:49 GMT+0
Monitoring - We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost..

Oct 7, 04:40:00 GMT+0
Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into this..

Duration: 2 days, 7 hours and 43 minutes

Affected Components:

Oct 7, 10:28:19 GMT+0
Resolved - Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible..

Oct 5, 02:45:00 GMT+0
Investigating - We're currently looking into an issue where emails sent to [support@fastmail.com](mailto:support@fastmail.com) and [support@fastmail.help](mailto:support@fastmail.help) are not being generated as support tickets. Users who need to contact support can use our support form: <https://support.fastmail.com/support/>.

Duration: 11 hours and 13 minutes

Affected Components:

Sep 24, 07:12:55 GMT+0
Resolved - Our developers have resolved the issue. An update we made wasn't fully applied, causing messages sent from masked email addresses to bounce. If you were affected, you can resend any messages that bounced..

Sep 24, 06:48:32 GMT+0
Identified - Our developers have identified the issue and are working towards a fix..

Sep 23, 20:00:00 GMT+0
Investigating - We're currently experiencing an issue where replies sent from masked email addresses are bouncing with an error instead of being delivered. Our team is investigating the issue. As a workaround, please add the email address you're looking to send emails from under Settings → My email addresses. You'll then be able to send emails from that address..

Duration: 1 hour and 8 minutes

Affected Components: , , , ,

Sep 4, 17:49:00 GMT+0
Resolved - A server error occurred that temporarily prevented some users from accessing Fastmail services. We have resolved the issue. No mail has been lost..

Sep 4, 17:16:00 GMT+0
Monitoring - We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. We are continuing to monitor. No mail has been lost..

Sep 4, 16:41:00 GMT+0
Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into this..

Duration: 8 hours and 17 minutes

Affected Components:

Aug 26, 03:41:43 GMT+0
Resolved - This incident has been resolved. Access to our services have been restored for affected customers. No mail has been lost, and we don't anticipate further issues..

Aug 26, 00:30:48 GMT+0
Monitoring - We expect the service to be restored for affected users, and we are currently monitoring closely..

Aug 25, 20:39:24 GMT+0
Investigating - We're continuing to investigate. A small number of users may experience issues accessing Fastmail services. .

Aug 25, 19:25:00 GMT+0
Investigating - A small number of users are experiencing issues with accessing Fastmail services. We are currently investigating this incident with our network provider..

Duration: 1 hour and 53 minutes

Affected Components: , ,

May 30, 00:00:21 GMT+0
Resolved - This incident has been resolved. All services are back to operational. No mail has been lost..

May 29, 22:45:00 GMT+0
Monitoring - We have restored the affected services and we are continuing to monitor..

May 29, 22:12:00 GMT+0
Identified - We've identified the issue as being caused by a failure on one of our IMAP servers, and we're actively working on a fix..

May 29, 22:07:00 GMT+0
Investigating - A small number of users are experiencing issues with accessing Fastmail service. We are currently investigating this incident..

Duration: 1 hour and 55 minutes

Affected Components: , ,

May 29, 08:30:48 GMT+0
Resolved - This incident has been resolved. We have successfully failed back to our primary servers, and all services are operating normally. No mail has been lost..

May 29, 07:01:01 GMT+0
Monitoring - We have restored the affected services by failing over to our secondary servers. We're continuing to monitor..

May 29, 06:36:01 GMT+0
Identified - We've identified the issue as being caused by a failure on one of our IMAP servers, and we're actively working on a fix..

May 29, 06:36:00 GMT+0
Investigating - A small number of users are experiencing issues with sending and receiving messages, as well as accessing the app..

Duration: 2 hours and 36 minutes

Affected Components:

May 28, 01:00:00 GMT+0
Resolved - We identified a problem which caused intermittent outbound issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost..

May 27, 22:24:00 GMT+0
Investigating - We're investigating reports of outbound mail issues. Some users have been experiencing deferrals or bounce backs on outbound messages..

Duration: 15 minutes

Affected Components: ,

May 27, 07:55:00 GMT+0
Resolved - This incident has been resolved. No mail has been lost as a result of this incident. .

May 27, 07:40:00 GMT+0
Monitoring - A small number of users experienced temporary issues accessing their email due to a server issue. Fastmail services, including mail, calendars, and contacts, remained operational throughout the incident, and no data was lost..

Duration: 2 hours and 19 minutes

Affected Components:

Mar 26, 19:04:28 GMT+0
Resolved - This incident has been resolved, and we do not anticipate any further issues. No mail has been lost. .

Mar 26, 18:13:00 GMT+0
Monitoring - We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. .

Mar 26, 16:45:00 GMT+0
Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it..

Affected Components: , , ,

Feb 23, 19:24:01 GMT+0
Resolved - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..

Feb 23, 19:22:00 GMT+0
Monitoring - Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..

Duration: 3 days and 53 minutes

Affected Components:

Mar 2, 05:23:20 GMT+0
Resolved - The deliverability issues to Outlook-hosted email addresses are now resolved..

Feb 18, 05:29:00 GMT+0
Monitoring - The deliverability issues affecting emails sent to Outlook-hosted addresses have stabilized. We are continuing to monitor..

Feb 13, 20:30:00 GMT+0
Identified - We’ve noticed that a small percentage of emails sent to Outlook-hosted addresses are being affected again. We’re in touch with Microsoft and working with them to resolve it..

Feb 5, 12:00:00 GMT+0
Monitoring - Microsoft has addressed this issue and we believe the is now resolved. We continue to monitor..

Jan 27, 04:30:03 GMT+0
Identified - A recent Microsoft update is sometimes incorrectly flagging some emails from several providers, including Fastmail. This is causing intermittent delivery issues for some email sent to addresses hosted on [outlook.com](http://outlook.com). We are seeing a small percentage of outgoing mail affected, with no obvious reason as to why. Our team is actively working with Microsoft's email team to get this resolved as soon as possible..

Duration: 1 hour and 45 minutes

Jan 27, 00:46:09 GMT+0
Resolved - This incident has been resolved. No mail has been lost as a result of this incident..

Jan 27, 00:22:36 GMT+0
Monitoring - We've implemented a fix and are currently monitoring the result..

Jan 27, 00:01:31 GMT+0
Investigating - We are continuing to investigate this incident..

Jan 26, 23:01:34 GMT+0
Investigating - Some users are reporting issues accessing Fastmail. We are currently investigating this incident..

Duration: 5 hours and 39 minutes

Jan 20, 14:08:37 GMT+0
Resolved - This incident has been resolved..

Jan 20, 11:55:58 GMT+0
Monitoring - We are continuing to monitor the result..

Jan 20, 10:44:44 GMT+0
Monitoring - Our network engineers have put in place a workaround that should allow all users to connect to Fastmail services again. We are continuing to work on the underlying problem, but we expect no further user impact at this time..

Jan 20, 10:28:28 GMT+0
Identified - Our network engineers have determined that there is no issue with Fastmail services or with our contracted connectivity providers. The problem may be with a part of the internet backbone or with a specific NBN ISP. We are reaching out to third-party support contacts and continuing to monitor the situation..

Jan 20, 08:30:00 GMT+0
Identified - We have received reports that users in several Australian locations are unable to connect to Fastmail via NBN. We have been able to reproduce the issue and are investigating the problem. It appears to be an internet routing issue and Fastmail systems and user data are not affected. If you are affected by the issue, you may be able to access Fastmail via an alternative internet connection e.g. mobile phone data. We will continue to investigate the problem and work on full restoration of access.

Duration: 13 minutes

Affected Components:

Jan 19, 10:13:28 GMT+0
Completed - Maintenance has completed successfully..

Jan 19, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 19, 10:00:00 GMT+0
Identified - Starting at 5:00 AM EST (10:00 AM UTC) on Monday, January 19, we'll be performing network maintenance. We expect to complete this work without any service interruption. In the unlikely event that issues arise, there may be a brief downtime of up to five minutes, during which Fastmail services will be temporarily unavailable..

Duration: 53 minutes

Jan 16, 22:22:44 GMT+0
Resolved - This incident has been resolved..

Jan 16, 21:45:00 GMT+0
Monitoring - Access to our services is no longer impacted. We are continuing to monitor..

Jan 16, 21:30:00 GMT+0
Investigating - Access to Fastmail services has impacted all customers. We're looking into it..

Duration: 6 minutes

Affected Components: ,

Jan 9, 21:47:00 GMT+0
Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..

Jan 9, 21:41:15 GMT+0
Investigating - Some customers are experiencing interrupted access to Fastmail services. We're looking into it..

Duration: 1 hour and 16 minutes

Affected Components:

Dec 3, 04:14:35 GMT+0
Resolved - This incident has been resolved. No mail has been lost, and we don't anticipate further issues..

Dec 3, 03:49:30 GMT+0
Monitoring - Email sending has resumed for affected users. We are actively monitoring this service for any further issues..

Dec 3, 02:59:00 GMT+0
Investigating - There is an internal forwarding issue affecting email sending. We are currently investigating..

Duration: 3 hours and 23 minutes

Affected Components:

Nov 18, 15:53:08 GMT+0
Resolved - Cloudflare has reported that this incident has been resolved..

Nov 18, 12:30:00 GMT+0
Identified - An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails..

Duration: 32 minutes

Affected Components:

Oct 31, 17:21:00 GMT+0
Resolved - The issue is now resolved and no mail was lost..

Oct 31, 16:49:00 GMT+0
Identified - We experienced a brief issue where some users had interrupted access to Fastmail services..

Duration: 1 day and 16 hours

Affected Components:

Oct 28, 13:43:00 GMT+0
Resolved - This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..

Oct 28, 13:03:00 GMT+0
Investigating - Some users are experiencing delayed mail delivery. We’re looking into the issue..

Duration: 2 hours and 33 minutes

Affected Components:

Sep 17, 16:19:49 GMT+0
Resolved - The issue that was causing mail to be delayed has been resolved. No mail has been lost. .

Sep 17, 15:41:55 GMT+0
Monitoring - We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We're continuing to monitor. .

Sep 17, 14:50:48 GMT+0
Investigating - Some users are still experiencing issues with delayed mail. We're continuing to look into this. .

Sep 17, 13:47:00 GMT+0
Investigating - Some users are experiencing delayed mail delivery. We're looking into it..

Duration: 1 hour and 25 minutes

Affected Components: , , , , ,

Sep 3, 15:14:51 GMT+0
Resolved - We believe that this issue has been fully resolved. Some mail delivery was delayed, but no mail has been lost. .

Sep 3, 14:18:16 GMT+0
Monitoring - We have identified the cause of the issue and have implemented a fix. We are continuing to monitor. No mail has been lost..

Sep 3, 13:50:00 GMT+0
Investigating - Some users are experiencing interrupted access to Fastmail services. We're looking into it..

Duration: 1 hour and 16 minutes

Affected Components: ,

Aug 25, 19:00:38 GMT+0
Resolved - This incident has been resolved..

Aug 25, 17:45:00 GMT+0
Monitoring - We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor..

Duration: 1 hour and 54 minutes

Affected Components:

Aug 20, 13:18:48 GMT+0
Resolved - Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational..

Aug 20, 13:13:06 GMT+0
Monitoring - The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor..

Aug 20, 11:25:00 GMT+0
Monitoring - Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we'll continue to monitor.

Duration: 26 minutes

Affected Components:

Nov 18, 15:26:01 GMT+0
Completed - Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!.

Nov 18, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 18, 15:00:00 GMT+0
Identified - Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at [fastmail.com/support](http://fastmail.com/support) will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to [support@fastmail.com](mailto:support@fastmail.com), however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket..

Duration: 16 hours and 12 minutes

Affected Components: ,

Sep 13, 16:11:41 GMT+0
Completed - Maintenance has been completed successfully..

Sep 13, 08:57:32 GMT+0
Identified - Maintenance has been completed, but we are awaiting confirmation from our network provider.

Sep 13, 06:08:06 GMT+0
Identified - Maintenance is still in progress. No downtime expected. .

Sep 13, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 13, 00:00:00 GMT+0
Identified - Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime..

Duration: 27 minutes

Affected Components: ,

Sep 11, 01:27:08 GMT+0
Completed - Maintenance has been completed successfully..

Sep 11, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 11, 01:00:00 GMT+0
Identified - Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime..

Duration: 42 minutes

Affected Components:

Jul 31, 05:12:29 GMT+0
Completed - The maintenance operations were completed as planned and all services have returned to normal operation..

Jul 31, 04:30:00 GMT+0
Identified - Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration. While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows. Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: <https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083> In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client: imaps-proxy.fastmail.com pops-proxy.fastmail.com smtps-proxy.fastmail.com We recommend users to switch to one of the regular services if they can reach them at: IMAP: imap.fastmail.com Port 993 POP: pop.fastmail.com Port 995 SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS) During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes..

Duration: 12 days, 18 hours and 38 minutes

Affected Components:

Jul 29, 13:08:11 GMT+0
Completed - Migration of our servers to the new data center has been completed. There is some networking clean up in progress, but all our servers have been fully migrated..

Jul 22, 13:25:16 GMT+0
Identified - We've completed the migration to the new primary data center, and are starting the final move out of our old data center to our new secondary. There might be some slow downs when the secondary servers are in transit, but we don't expect any major issues at this stage. We thank everyone for their patience as we move Fastmail to a much faster data center..

Jul 19, 02:33:57 GMT+0
Identified - The migration continues to progress and we are in the finishing stages. We continue to take all precautions to avoid interruptions, but there still might be some slow downs for another 48 hours. We apologize for any inconvenience, and will continue to keep our status page updated..

Jul 16, 18:30:00 GMT+0
Identified - We are in the process of migrating some of our servers. Unfortunately, this has caused some unexpected instability affecting service availability for some users. We're taking as many precautions as possible to avoid any more interruptions, however there might be some slow downs over the next two days. We apologize for any inconvenience, and will keep our status page updated if any further issues occur..

Duration: 2 hours

Affected Components:

Nov 4, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 4, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 4, 11:00:00 GMT+0
Identified - There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window. We expect a downtime of up to two hours, after which payment processing will return to normal. The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4)..

Duration: 1 hour and 33 minutes

Affected Components:

Sep 28, 10:44:40 GMT+0
Completed - Scheduled maintenance for our website at [www.fastmail.com](https://www.fastmail.com/) is complete..

Sep 28, 09:12:05 GMT+0
Identified - Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible..

Sep 28, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 03:00:00 GMT+0
Identified - Our website at [www.fastmail.com](https://www.fastmail.com/) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via [app.fastmail.com](https://app.fastmail.com/) will remain available. The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28)..

Duration: 38 minutes

Affected Components:

Sep 18, 07:59:01 GMT+0
Completed - Scheduled maintenance for our marketing website at www.fastmail.com is complete..

Sep 18, 07:21:03 GMT+0
Identified - Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com..

Sep 18, 06:37:24 GMT+0
Identified - Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team..

Sep 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 06:00:00 GMT+0
Identified - On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at [www.fastmail.com](https://www.fastmail.com) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via [app.fastmail.com](https://app.fastmail.com/) will remain available..