Fastmail - Connectivity issues – Incident details

All systems operational

Connectivity issues

Resolved
Partial outage
Started 8 months agoLasted about 2 hours

Affected

Web client and mobile app

Operational from 7:36 AM to 8:07 AM, Partial outage from 8:07 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

Mail access (IMAP/POP)

Operational from 7:36 AM to 8:07 AM, Partial outage from 8:07 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

Calendar (CalDAV)

Operational from 7:36 AM to 8:07 AM, Partial outage from 8:07 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

File storage (WebDAV)

Operational from 7:36 AM to 8:07 AM, Partial outage from 8:07 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

Contacts (CardDAV)

Operational from 7:36 AM to 8:07 AM, Partial outage from 8:07 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

General Availability

Partial outage from 7:36 AM to 9:10 AM, Operational from 9:10 AM to 9:38 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Service has been restored for affected users. No mail has been lost as a result of this incident.

  • Monitoring
    Monitoring

    A mail server failed & caused the issues some users were experiencing. We've corrected the problem and access has been restored. No mail has been lost. We are continuing to monitor the situation.

  • Identified
    Identified

    We have isolated the cause of the issue and are continuing to work on a fix for this incident. There is no email loss.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We are continuing to work on a fix for this incident.