Fastmail - Network connectivity issues for some users – Incident details

All systems operational

Network connectivity issues for some users

Resolved
Partial outage
Started about 1 year agoLasted about 2 hours

Affected

Web client and mobile app

Partial outage from 2:14 PM to 4:11 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • Investigating
    Investigating

    Some users are seeing network related issues with connecting to our services.