Fastmail - Connectivity issues – Incident details

All systems operational

Connectivity issues

Resolved
Partial outage
Started about 2 years agoLasted about 1 hour

Affected

Web client and mobile app

Partial outage from 1:03 AM to 1:33 AM, Operational from 1:33 AM to 2:12 AM

Login & sessions

Operational from 1:03 AM to 2:12 AM

Mail delivery

Operational from 1:03 AM to 2:12 AM

Mail access (IMAP/POP)

Partial outage from 1:03 AM to 1:33 AM, Operational from 1:33 AM to 2:12 AM

Calendar (CalDAV)

Operational from 1:03 AM to 2:12 AM

File storage (WebDAV)

Operational from 1:03 AM to 2:12 AM

Updates
  • Resolved
    UTC
    Resolved

    Services have been restored and we are investigating the underlying issue. No mail has been lost as a result of this incident.

  • Monitoring
    UTC
    Monitoring

    Access to Fastmail should now be restored for users that were experiencing issues with connecting. We are continuing to monitor

  • Investigating
    UTC
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.