Fastmail - Microsoft update misclassifying Fastmail emails to Outlook addresses – Incident details

All systems operational

Microsoft update misclassifying Fastmail emails to Outlook addresses

Monitoring
Degraded performance
Started 10 days ago
Updates
  • Monitoring
    Monitoring

    Microsoft has addressed this issue and we believe the is now resolved. We continue to monitor.

  • Identified
    Identified

    A recent Microsoft update is sometimes incorrectly flagging some emails from several providers, including Fastmail. This is causing intermittent delivery issues for some email sent to addresses hosted on outlook.com. We are seeing a small percentage of outgoing mail affected, with no obvious reason as to why. Our team is actively working with Microsoft's email team to get this resolved as soon as possible.