Fastmail - Interrupted access to Fastmail services – Incident details

All systems operational

Interrupted access to Fastmail services

Resolved
Partial outage
Started 1 day agoLasted 5 hours 23 minutes

Affected

General Availability

Partial outage from 4:40 AM to 9:36 AM, Operational from 9:36 AM to 10:03 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. No mail has been lost as a result of this incident.

  • Monitoring
    UTC
    Monitoring

    We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. The issue was isolated to a single server and was related to internal authentication not being honored for users with periods (.) in their usernames. We are continuing to monitor. No mail has been lost.

  • Investigating
    UTC
    Investigating

    Some users are experiencing interrupted access to Fastmail services. We're looking into this.