Fastmail - Support web form not accessible – Incident details

All systems operational

Support web form not accessible

Resolved
Degraded performance
Started 4 days agoLasted 9 minutes

Affected

Support Tickets

Degraded performance from 6:01 AM to 6:10 AM

Updates
  • Resolved
    UTC
    Resolved

    We have fixed the issue and users can access the support web form (https://support.fastmail.com/support/) by reloading the page. Emails sent directly to our support address support@fastmail.com were not affected.

  • Identified
    UTC
    Identified

    Customers are experiencing issues accessing our support web form (https://support.fastmail.com/support/) due to a change deployed at 1:52 PM AEDT.