Fastmail - Support emails not generating tickets – Incident details

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Support emails not generating tickets

ResolvedDegraded performance1 hour 20 minutes

Affected

Support Tickets

Degraded performance from 6:30 AM to 7:50 AM

  • ResolvedUTC

    Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.

  • InvestigatingUTC

    We're currently looking into an issue where emails sent to support@fastmail.com and support@fastmail.help are not being generated as support tickets. The issue began on Wed, 28 Oct 2026 14:26:10 -0400.

    Users who need to contact support can use our support form: https://support.fastmail.com/support/