Fastmail - Interrupted access to Fastmail services – Incident details

All systems operational

Interrupted access to Fastmail services

ResolvedDegraded performance13 hours 48 minutes

Affected

Mail delivery

Operational from 12:30 PM to 3:59 PM, Degraded performance from 3:59 PM to 2:18 AM

General Availability

Degraded performance from 12:30 PM to 1:59 PM, Operational from 1:59 PM to 12:20 AM, Under maintenance from 12:20 AM to 2:18 AM

  • ResolvedUTC

    This incident has been resolved. Email delivery has been restored for affected users and delayed mail have been cleared. No mail has been lost as a result of this incident.

  • UpdateUTC

    We're working on clearing the backlog of delayed mail and no mail has been lost. We'll continue to monitor the situation until service is back to fully operational.

  • UpdateUTC

    We're continuing to deliver the backlog of delayed mail and no mail has been lost. We'll continue to monitor the situation until the backlog has cleared our mail queue entirely.

  • UpdateUTC

    The root cause of this incident has been resolved. The backlog of delayed mail as a result of this incident is still clearing. Some users can expect further mail delays until the backlog has cleared our mail queue entirely. We are continuing to monitor the situation until all mail is being delivered without delay. No mail has been lost.

  • MonitoringUTC

    This incident has been resolved and mail delivery has returned to normal. The backlogs are still clearing, so some emails might be delayed. We are continuing to monitor.

  • IdentifiedUTC

    As part of our ongoing scheduled migration, we are currently experiencing some temporary instabilities. Some emails might be delayed.