Fastmail - Interrupted access to Fastmail services – Incident details

All systems operational

Interrupted access to Fastmail services

Resolved
Degraded performance
Started almost 2 years agoLasted about 5 hours

Affected

Web client and mobile app

Degraded performance from 2:01 PM to 4:31 PM, Operational from 4:31 PM to 6:35 PM

Login & sessions

Degraded performance from 2:01 PM to 6:35 PM

Mail delivery

Degraded performance from 2:01 PM to 6:35 PM

Mail access (IMAP/POP)

Degraded performance from 2:01 PM to 6:35 PM

Calendar (CalDAV)

Degraded performance from 2:01 PM to 6:35 PM

File storage (WebDAV)

Degraded performance from 2:01 PM to 6:35 PM

Updates
  • Resolved
    UTC
    Resolved

    We have identified an issue that resulted in in some IMAP servers being unable to accept new mail. A fix has been applied. Some Mail delivery will be delayed however no mail was lost during the incident.

  • Identified
    UTC
    Identified

    We've identified the issue and are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    Some customers are still experiencing interrupted access to Fastmail services. We are investigating the issue. Delivery of some emails has been delayed. No mail has been lost.

  • Investigating
    UTC
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.