Fastmail - Some customers are experiencing interrupted access to Fastmail services – Incident details

All systems operational

Some customers are experiencing interrupted access to Fastmail services

Resolved
Partial outage
Started over 1 year agoLasted about 1 hour

Affected

Web client and mobile app

Partial outage from 5:48 AM to 6:19 AM, Operational from 6:19 AM to 6:40 AM

Mail access (IMAP/POP)

Partial outage from 5:48 AM to 6:19 AM, Operational from 6:19 AM to 6:40 AM

Calendar (CalDAV)

Partial outage from 5:48 AM to 6:19 AM, Operational from 6:19 AM to 6:40 AM

Contacts (CardDAV)

Partial outage from 5:48 AM to 6:19 AM, Operational from 6:19 AM to 6:40 AM

General Availability

Partial outage from 5:48 AM to 6:19 AM, Operational from 6:19 AM to 6:40 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident has been resolved. No emails were lost, although some users may have experienced delays. We do not expect any further issues.

  • Monitoring
    UTC
    Monitoring

    Interrupted access to Fastmail services for some customers has been fixed. We are monitoring the outcome.

  • Identified
    UTC
    Identified

    Some customers are facing disruptions in accessing Fastmail services due to a failure in one of our mail servers.