Fastmail - Some customers are unable to send messages – Incident details

All systems operational

Some customers are unable to send messages

Resolved
Partial outage
Started 7 months agoLasted about 1 hour

Affected

Mail delivery

Major outage from 2:59 AM to 3:49 AM, Operational from 3:49 AM to 4:14 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. No mail has been lost, and we don't anticipate further issues.

  • Monitoring
    UTC
    Monitoring

    Email sending has resumed for affected users. We are actively monitoring this service for any further issues.

  • Investigating
    UTC
    Investigating

    There is an internal forwarding issue affecting email sending. We are currently investigating.