Fastmail - Interrupted access to Fastmail services – Incident details

All systems operational

Interrupted access to Fastmail services

Resolved
Partial outage
Started about 1 month agoLasted about 2 hours

Affected

Web client and mobile app

Operational from 6:36 AM to 6:36 AM, Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

Mail delivery

Operational from 6:36 AM to 6:36 AM, Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

General Availability

Operational from 6:36 AM to 6:36 AM, Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. We have successfully failed back to our primary servers, and all services are operating normally. No mail has been lost.

  • Monitoring
    UTC
    Monitoring

    We have restored the affected services by failing over to our secondary servers. We're continuing to monitor.

  • Identified
    UTC
    Identified

    We've identified the issue as being caused by a failure on one of our IMAP servers, and we're actively working on a fix.

  • Investigating
    UTC
    Investigating

    A small number of users are experiencing issues with sending and receiving messages, as well as accessing the app.