Fastmail - Interrupted access to Fastmail services – Incident details

All systems operational

Show current status

Interrupted access to Fastmail services

ResolvedPartial outage1 hour 54 minutes

Affected

Web client and mobile app

Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

Mail delivery

Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

General Availability

Partial outage from 6:36 AM to 7:01 AM, Operational from 7:01 AM to 8:30 AM

  • ResolvedUTC

    This incident has been resolved. We have successfully failed back to our primary servers, and all services are operating normally. No mail has been lost.

  • MonitoringUTC

    We have restored the affected services by failing over to our secondary servers. We're continuing to monitor.

  • IdentifiedUTC

    We've identified the issue as being caused by a failure on one of our IMAP servers, and we're actively working on a fix.

  • InvestigatingUTC

    A small number of users are experiencing issues with sending and receiving messages, as well as accessing the app.