Fastmail - Notice history

All systems operational

General Availability - Operational

99.99% uptime
Aug 2023 · 100.0%Sep · 99.98%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Web client and mobile app - Operational

99.97% uptime
Aug 2023 · 99.92%Sep · 99.98%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Login & sessions - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Mail delivery - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Mail access (IMAP/POP) - Operational

99.99% uptime
Aug 2023 · 100.0%Sep · 99.98%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Calendar (CalDAV) - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

File storage (WebDAV) - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Contacts (CardDAV) - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Support Tickets - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

www.fastmail.com - Operational

100.0% uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

Connectivity issues causing delays in accessing services
Resolved2 hours 25 minutes
  • ResolvedUTC

    Network issues between Australia and our servers in the US caused delayed responses to our Australian customers. The issue is resolved as of now. No mail was lost. We'll continue to monitor.

  • InvestigatingUTC

    Some users are experiencing delay in accessing Fastmail services. We are investigating the issue.

Sep 2023

SEP28
Fastmail website scheduled for maintenance
CompletedMaintenance7 hours 44 minutes
  • CompletedSeptember 28, 2023 at 10:44 AMUTC

    Scheduled maintenance for our website at www.fastmail.com is complete.

  • UpdateSeptember 28, 2023 at 9:12 AMUTC

    Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible.

  • In progressSeptember 28, 2023 at 3:00 AMUTC

    Maintenance is now in progress

  • PlannedSeptember 28, 2023 at 3:00 AMUTC

    Our website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via app.fastmail.com will remain available.

    The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28).

Network connectivity issues for some users
ResolvedPartial outage27 minutes
  • ResolvedUTC

    We've addressed a hardware issue which caused connection issues for some users. Access has been restored and no mail has been lost.

  • InvestigatingUTC

    Some customers are experiencing issues accessing Fastmail services. We're looking into it.

SEP18
Marketing website scheduled for maintenance on Monday, September 18
CompletedMaintenance1 hour 59 minutes
  • CompletedSeptember 18, 2023 at 7:59 AMUTC

    Scheduled maintenance for our marketing website at www.fastmail.com is complete.

  • UpdateSeptember 18, 2023 at 7:21 AMUTC

    Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com.

  • UpdateSeptember 18, 2023 at 6:37 AMUTC

    Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team.

  • In progressSeptember 18, 2023 at 6:00 AMUTC

    Maintenance is now in progress

  • PlannedSeptember 18, 2023 at 6:00 AMUTC

    On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via app.fastmail.com will remain available.

Aug 2023

Some mail delivery delayed
ResolvedDegraded performance1 hour 10 minutes
  • ResolvedUTC

    Issues with delays in mail delivery that affected some users should now be resolved. No mail has been lost. A component of our phishing protection system hit an internal limit causing the issue.

  • IdentifiedUTC

    Some users are seeing delays in sending and receiving certain emails.

Network connectivity issues for some users
ResolvedPartial outage
  • ResolvedUTC

    This incident has been resolved. We've corrected the problem and access has been restored. No mail has been lost.

  • IdentifiedUTC

    Some users are seeing network-related issues with connecting to our servers.

A database server crash took some services offline
Resolved20 minutes
  • ResolvedUTC

    We moved all services to the backup database server, and are investigating the reboot on the one which failed.

  • IdentifiedUTC

    A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins.

Network connectivity issues for some users
ResolvedPartial outage1 hour 57 minutes
  • ResolvedUTC

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • InvestigatingUTC

    Some users are seeing network related issues with connecting to our services.

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