Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Web client and mobile app - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 99.92%

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Jun 2023
Jul 2023
Aug 2023

Login & sessions - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Mail delivery - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Mail access (IMAP/POP) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Calendar (CalDAV) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

File storage (WebDAV) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Contacts (CardDAV) - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Support Tickets - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

www.fastmail.com - Operational

100% - uptime
Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2023
Jul 2023
Aug 2023

Notice history

Aug 2023

Some mail delivery delayed
  • Resolved
    Resolved

    Issues with delays in mail delivery that affected some users should now be resolved. No mail has been lost. A component of our phishing protection system hit an internal limit causing the issue.

  • Identified
    Identified

    Some users are seeing delays in sending and receiving certain emails.

Network connectivity issues for some users
  • Resolved
    Resolved

    This incident has been resolved. We've corrected the problem and access has been restored. No mail has been lost.

  • Identified
    Identified

    Some users are seeing network-related issues with connecting to our servers.

A database server crash took some services offline
  • Resolved
    Resolved

    We moved all services to the backup database server, and are investigating the reboot on the one which failed.

  • Identified
    Identified

    A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins.

Network connectivity issues for some users
  • Resolved
    Resolved

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • Investigating
    Investigating

    Some users are seeing network related issues with connecting to our services.

Jul 2023

Marketing site was down for a short period.
  • Resolved
    Resolved

    Some users experienced a temporary interrupted access to our marketing site (www.fastmail.com). Our services have been up and accessible from app.fastmail.com. No mail has been lost.

Jun 2023

Some customers are experiencing interrupted access to Fastmail services. We're looking into it.
  • Update
    Update

    We wrote more about this incident and our plans for reducing the risk of similar incidents in future on our blog.

  • Resolved
    Resolved

    This incident has been resolved. Network connectivity on a limited set of routes had been interrupted due to damage to a cross-site connection. No mail has been lost as a result of this incident, although external delivery of some mail was delayed. We will be taking steps to ensure future incidents like this will be resolved more quickly.

  • Update
    Update

    We're still having some network problems that leave a small percentage of users unable to connect with Fastmail. Investigation so far suggests that we're seeing a routing error on one route in particular into Fastmail's primary data center. We're working with our network provider and others to find an exact cause and a fix.

  • Update
    Update

    Users in some locations continue to experience issues connecting to Fastmail services. Your ability to connect to Fastmail may vary based on your network. If possible, you may be able to connect via an alternate network, such as a VPN or mobile network.
    Some mail is delayed.

  • Identified
    Identified

    We are aware that some customers are experiencing interrupted access to Fastmail services. Our network provider is currently investigating.

  • Investigating
    Investigating
Some users may be seeing delays on receiving certain emails. We are investigating the cause.
  • Resolved
    Resolved

    Issues with delays on mail delivery that affected a small number of users should now be resolved. We are continuing to investigate the root cause of the issue. If you see any further problems, contact support@fastmail.com.

  • Investigating
    Investigating

    We have received reports from a small number of users that some incoming mail may be slightly delayed. We are currently investigating.

Jun 2023 to Aug 2023

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