All systems operational

Show current status

Resolved
Network connectivity issues for some users

Started
August 09, 2023 at 2:14 PM
Status
Resolved after about 2 hours

Impact

Partial outage
Affected
Web client and mobile app
  • Resolved
    Resolved

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • Investigating
    Investigating

    Some users are seeing network related issues with connecting to our services.