Fastmail - Support emails not generating tickets – Incident details

All systems operational

Support emails not generating tickets

Resolved
Degraded performance
Started 9 days agoLasted 55 hours 43 minutes

Affected

Support Tickets

Degraded performance from 2:45 AM to 10:28 AM

Updates
  • Resolved
    UTC
    Resolved

    Emails sent to our support team are being received and processed normally again. Any emails sent during this time have now been received, and we’ll respond as soon as possible.

  • Investigating
    UTC
    Investigating

    We're currently looking into an issue where emails sent to support@fastmail.com and support@fastmail.help are not being generated as support tickets. Users who need to contact support can use our support form: https://support.fastmail.com/support/