Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Web client and mobile app - Operational

100% - uptime
Aug 2024 · 99.91%Sep · 99.93%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Login & sessions - Operational

100% - uptime
Aug 2024 · 99.92%Sep · 99.96%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Mail delivery - Operational

100% - uptime
Aug 2024 · 99.79%Sep · 99.95%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Mail access (IMAP/POP) - Operational

100% - uptime
Aug 2024 · 99.84%Sep · 99.98%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Calendar (CalDAV) - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

File storage (WebDAV) - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Contacts (CardDAV) - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Support Tickets - Operational

100% - uptime
Aug 2024 · 99.94%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

www.fastmail.com - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

No notices reported this month

Sep 2024

Planned network maintenance
  • Completed
    September 13, 2024 at 4:11 PM
    Completed
    September 13, 2024 at 4:11 PM

    Maintenance has been completed successfully.

  • Update
    September 13, 2024 at 8:57 AM
    In progress
    September 13, 2024 at 8:57 AM

    Maintenance has been completed, but we are awaiting confirmation from our network provider

  • Update
    September 13, 2024 at 6:08 AM
    In progress
    September 13, 2024 at 6:08 AM

    Maintenance is still in progress. No downtime expected.

  • In progress
    September 13, 2024 at 12:00 AM
    In progress
    September 13, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    September 13, 2024 at 12:00 AM
    Planned
    September 13, 2024 at 12:00 AM

    Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client from some locations
  • Resolved
    Resolved

    Cloudflare has reported that the network issue has resolved and we believe this resolves the interrupted access to the Fastmail web client that users in some locations were experiencing.

  • Identified
    Identified

    Cloudflare network routing issues are affecting access to the Fastmail web client from some locations.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Planned network maintenance
  • Completed
    September 11, 2024 at 1:27 AM
    Completed
    September 11, 2024 at 1:27 AM

    Maintenance has been completed successfully.

  • In progress
    September 11, 2024 at 1:00 AM
    In progress
    September 11, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 11, 2024 at 1:00 AM
    Planned
    September 11, 2024 at 1:00 AM

    Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client & IMAP
  • Resolved
    Resolved

    While working on addressing some of the recent service degradations, unexpected server overload caused today's issues with accessing our web client and causing mail delays.

    We have now resolved this and mail is being delivered without delay. No mail has been lost.

  • Monitoring
    Update

    There were momentary issues with loading the web UI while we continue to recover. Delayed mail continues to be delivered and no mail has been lost.

  • Monitoring
    Monitoring

    We believe we have resolved the issue and are currently monitoring. Some mail is delayed, no mail has been lost.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to the web client and IMAP. Some mail delivery is delayed.

Issues with logging in to web client and sending emails
  • Resolved
    Resolved

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

  • Monitoring
    Monitoring

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. We are continuing to monitor.

  • Investigating
    Investigating

    Users are currently unable to log into their accounts. Existing sessions are unaffected. We are currently investigating the cause.

  • Identified
    Identified

    Currently, all users are unable to send email via the web client and SMTP. The issue has been identified and a resolution is currently in progress.

Aug 2024

Interrupted access to Fastmail services
  • Resolved
    Resolved

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed and a few might have bounced. Some emails might have failed authentication checks and could have been incorrectly filtered as spam.

  • Monitoring
    Update

    We discovered another network redirection we needed to make that delayed the delivery of email sent from Fastmail to other Fastmail accounts. This is now resolved and emails are being delivered.

  • Monitoring
    Update

    Our inbound email servers were unable to receive email. This is now resolved, and we're currently monitoring the results.

  • Monitoring
    Monitoring

    We believe we have resolved the issue, and are currently monitoring the results. No email has been lost.

  • Investigating
    Update

    Customers are experiencing interrupted access to app.fastmail.com. We're currently investigating.

  • Investigating
    Update

    We now believe that all of our outbound traffic is experiencing significant disruption.

    We are continuing to investigate the problem.

  • Investigating
    Investigating

    Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083

    These servers are currently experiencing an outage, i.e. the following addresses can not be reached:

    imaps-proxy.fastmail.com

    pops-proxy.fastmail.com

    smtps-proxy.fastmail.com

    We recommend users to switch to one of the regular services if they can reach them at:

    IMAP: imap.fastmail.com Port 993

    POP: pop.fastmail.com Port 995

    SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)

    We are investigating the issue and will work to resolve the outage as quickly as possible.

Interrupted access to Fastmail services
  • Resolved
    Resolved

    This incident has been resolved. Service has been restored for all affected users.

  • Identified
    Identified

    Due to a server crash some users are currently experiencing interrupted access to their mailboxes.

    We are working on bringing services back up and expect this to be complete shortly.

    No data has been lost.

Interrupted access to Fastmail services
  • Resolved
    Resolved

    We have identified an issue that resulted in in some IMAP servers being unable to accept new mail. A fix has been applied. Some Mail delivery will be delayed however no mail was lost during the incident.

  • Identified
    Identified

    We've identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    Update

    Some customers are still experiencing interrupted access to Fastmail services. We are investigating the issue. Delivery of some emails has been delayed. No mail has been lost.

  • Investigating
    Investigating

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Problems with sending messages
  • Resolved
    Resolved

    Our development team have determined that a recent update was responsible for this issue. They have since made the changes necessary to resolve this, and we don't expect to encounter any further interruptions when sending.

  • Monitoring
    Monitoring

    We've found the cause of the issue, and have implemented a fix. We are currently monitoring the result.

  • Investigating
    Investigating

    Some customers are receiving errors when trying to send messages. We're looking into it.

Aug 2024 to Oct 2024

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