Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
May 2024 · 100.0%Jun · 99.93%Jul · 99.90%
May 2024
Jun 2024
Jul 2024

Web client and mobile app - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.94%
May 2024
Jun 2024
Jul 2024

Login & sessions - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Mail delivery - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Mail access (IMAP/POP) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.94%
May 2024
Jun 2024
Jul 2024

Calendar (CalDAV) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.96%
May 2024
Jun 2024
Jul 2024

File storage (WebDAV) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.96%
May 2024
Jun 2024
Jul 2024

Contacts (CardDAV) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 99.96%
May 2024
Jun 2024
Jul 2024

Support Tickets - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

www.fastmail.com - Operational

100% - uptime
May 2024 · 100.0%Jun · 99.93%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

Planned outage - imaps, pop, smtps proxy
  • Completed
    July 31, 2024 at 5:12 AM
    Completed
    July 31, 2024 at 5:12 AM

    The maintenance operations were completed as planned and all services have returned to normal operation.

  • In progress
    July 31, 2024 at 4:30 AM
    In progress
    July 31, 2024 at 4:30 AM

    Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration.

    While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows.

    Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083

    In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client:

    imaps-proxy.fastmail.com

    pops-proxy.fastmail.com

    smtps-proxy.fastmail.com

    We recommend users to switch to one of the regular services if they can reach them at:

    IMAP: imap.fastmail.com Port 993

    POP: pop.fastmail.com Port 995

    SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)

    During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes.

Interrupted access to Fastmail services
  • Resolved
    Resolved

    This incident has been resolved. Email delivery has been restored for affected users and delayed mail have been cleared. No mail has been lost as a result of this incident.

  • Monitoring
    Update

    We're working on clearing the backlog of delayed mail and no mail has been lost. We'll continue to monitor the situation until service is back to fully operational.

  • Monitoring
    Update

    We're continuing to deliver the backlog of delayed mail and no mail has been lost. We'll continue to monitor the situation until the backlog has cleared our mail queue entirely.

  • Monitoring
    Update

    The root cause of this incident has been resolved. The backlog of delayed mail as a result of this incident is still clearing. Some users can expect further mail delays until the backlog has cleared our mail queue entirely. We are continuing to monitor the situation until all mail is being delivered without delay. No mail has been lost.

  • Monitoring
    Monitoring

    This incident has been resolved and mail delivery has returned to normal. The backlogs are still clearing, so some emails might be delayed. We are continuing to monitor.

  • Identified
    Identified

    As part of our ongoing scheduled migration, we are currently experiencing some temporary instabilities. Some emails might be delayed.

Jun 2024

Some users are unable to access Fastmailstatus.com
  • Resolved
    Resolved

    This incident has been resolved and users being unable to load Fastmailstatus.com.

  • Investigating
    Investigating

    Some users may be unable to access Fastmailstatus.com and will see it open to a blank white page. We are investigating the cause. Those users may be able to access https://fastmail.instatus.com/ in the mean time.

Some customers are experiencing interrupted access to Fastmail services. We're looking into it
  • Resolved
    Resolved

    Services have been restored and we are investigating the underlying issue. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

  • Monitoring
    Monitoring

    Access to Fastmail should now be restored for users that were experiencing issues with connecting. We are continuing to monitor.

  • Investigating
    Update

    We are currently investigating this incident. Some users have reported that they are able to successfully access https://betaapp.fastmail.com/.

  • Investigating
    Investigating
    We are currently investigating this incident.

May 2024

No notices reported this month

May 2024 to Jul 2024

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