Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 99.98%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Web client and mobile app - Operational

100% - uptime
Aug 2023 · 99.92%Sep · 99.98%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Login & sessions - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Mail delivery - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Mail access (IMAP/POP) - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 99.98%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Calendar (CalDAV) - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

File storage (WebDAV) - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Contacts (CardDAV) - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Support Tickets - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

www.fastmail.com - Operational

100% - uptime
Aug 2023 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2023
Sep 2023
Oct 2023

Notice history

Oct 2023

Connectivity issues causing delays in accessing services
  • Resolved
    Resolved

    Network issues between Australia and our servers in the US caused delayed responses to our Australian customers. The issue is resolved as of now. No mail was lost. We'll continue to monitor.

  • Investigating
    Investigating

    Some users are experiencing delay in accessing Fastmail services. We are investigating the issue.

Sep 2023

Fastmail website scheduled for maintenance
  • Completed
    September 28, 2023 at 10:44 AM
    Completed
    September 28, 2023 at 10:44 AM

    Scheduled maintenance for our website at www.fastmail.com is complete.

  • Update
    September 28, 2023 at 9:12 AM
    In progress
    September 28, 2023 at 9:12 AM

    Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible.

  • In progress
    September 28, 2023 at 3:00 AM
    In progress
    September 28, 2023 at 3:00 AM

    Maintenance is now in progress

  • Planned
    September 28, 2023 at 3:00 AM
    Planned
    September 28, 2023 at 3:00 AM

    Our website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via app.fastmail.com will remain available.

    The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28).

Network connectivity issues for some users
  • Resolved
    Resolved

    We've addressed a hardware issue which caused connection issues for some users. Access has been restored and no mail has been lost.

  • Investigating
    Investigating

    Some customers are experiencing issues accessing Fastmail services. We're looking into it.

Marketing website scheduled for maintenance on Monday, September 18
  • Completed
    September 18, 2023 at 7:59 AM
    Completed
    September 18, 2023 at 7:59 AM

    Scheduled maintenance for our marketing website at www.fastmail.com is complete.

  • Update
    September 18, 2023 at 7:21 AM
    In progress
    September 18, 2023 at 7:21 AM

    Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com.

  • Update
    September 18, 2023 at 6:37 AM
    In progress
    September 18, 2023 at 6:37 AM

    Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team.

  • In progress
    September 18, 2023 at 6:00 AM
    In progress
    September 18, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    September 18, 2023 at 6:00 AM
    Planned
    September 18, 2023 at 6:00 AM

    On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via app.fastmail.com will remain available.

Aug 2023

Some mail delivery delayed
  • Resolved
    Resolved

    Issues with delays in mail delivery that affected some users should now be resolved. No mail has been lost. A component of our phishing protection system hit an internal limit causing the issue.

  • Identified
    Identified

    Some users are seeing delays in sending and receiving certain emails.

Network connectivity issues for some users
  • Resolved
    Resolved

    This incident has been resolved. We've corrected the problem and access has been restored. No mail has been lost.

  • Identified
    Identified

    Some users are seeing network-related issues with connecting to our servers.

A database server crash took some services offline
  • Resolved
    Resolved

    We moved all services to the backup database server, and are investigating the reboot on the one which failed.

  • Identified
    Identified

    A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins.

Network connectivity issues for some users
  • Resolved
    Resolved

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • Investigating
    Investigating

    Some users are seeing network related issues with connecting to our services.

Aug 2023 to Oct 2023

Next