All systems operational

General Availability

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Web client and mobile app
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Login & sessions
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Mail delivery
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Mail access (IMAP/POP)
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Calendar (CalDAV)
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
File storage (WebDAV)
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime
Contacts (CardDAV)
100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime

Support Tickets

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime

www.fastmail.com

100.0% uptime
May 2023 · 100.0%Jun · 100.0%Jul · 100.0%
May 2023100.0% uptime
Jun 2023100.0% uptime
Jul 2023100.0% uptime

Notice history

Jul 2023

Marketing site was down for a short period.
  • Resolved
    Resolved

    Some users experienced a temporary interrupted access to our marketing site (www.fastmail.com). Our services have been up and accessible from app.fastmail.com. No mail has been lost.

Jun 2023

Some customers are experiencing interrupted access to Fastmail services. We're looking into it.
  • Resolved
    Update

    We wrote more about this incident and our plans for reducing the risk of similar incidents in future on our blog.

  • Resolved
    Resolved

    This incident has been resolved. Network connectivity on a limited set of routes had been interrupted due to damage to a cross-site connection. No mail has been lost as a result of this incident, although external delivery of some mail was delayed. We will be taking steps to ensure future incidents like this will be resolved more quickly.

  • Identified
    Update

    We're still having some network problems that leave a small percentage of users unable to connect with Fastmail. Investigation so far suggests that we're seeing a routing error on one route in particular into Fastmail's primary data center. We're working with our network provider and others to find an exact cause and a fix.

  • Identified
    Update

    Users in some locations continue to experience issues connecting to Fastmail services. Your ability to connect to Fastmail may vary based on your network. If possible, you may be able to connect via an alternate network, such as a VPN or mobile network.
    Some mail is delayed.

  • Identified
    Identified

    We are aware that some customers are experiencing interrupted access to Fastmail services. Our network provider is currently investigating.

  • Investigating
    Investigating
Some users may be seeing delays on receiving certain emails. We are investigating the cause.
  • Resolved
    Resolved

    Issues with delays on mail delivery that affected a small number of users should now be resolved. We are continuing to investigate the root cause of the issue. If you see any further problems, contact support@fastmail.com.

  • Investigating
    Investigating

    We have received reports from a small number of users that some incoming mail may be slightly delayed. We are currently investigating.

May 2023

Fastmail status board cut over to new site
  • Resolved
    Resolved

    On Tuesday, May 16th, 2023, the old Fastmail Status page was retired and replaced with Instatus. Past status events were not back-filled, so not every day before May 16th 2023 was actually incident free.

May 2023 to Jul 2023