Fastmail - Notice history

All systems operational

General Availability - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Web client and mobile app - Operational

99.94% uptime
Aug 2024 · 99.91%Sep · 99.93%Oct · 100.0%

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Aug 2024
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Login & sessions - Operational

99.96% uptime
Aug 2024 · 99.92%Sep · 99.96%Oct · 100.0%

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Aug 2024
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Mail delivery - Operational

99.91% uptime
Aug 2024 · 99.79%Sep · 99.95%Oct · 100.0%

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Aug 2024
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Oct 2024

Mail access (IMAP/POP) - Operational

99.94% uptime
Aug 2024 · 99.84%Sep · 99.98%Oct · 100.0%

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Aug 2024
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Calendar (CalDAV) - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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File storage (WebDAV) - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Contacts (CardDAV) - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Support Tickets - Operational

99.98% uptime
Aug 2024 · 99.94%Sep · 100.0%Oct · 100.0%

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Oct 2024

www.fastmail.com - Operational

100.0% uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

View current status

Oct 2024

No notices reported this month

Sep 2024

SEP13
Planned network maintenance
CompletedMaintenance16 hours 11 minutes
  • CompletedSeptember 13, 2024 at 4:11 PMUTC

    Maintenance has been completed successfully.

  • UpdateSeptember 13, 2024 at 8:57 AMUTC

    Maintenance has been completed, but we are awaiting confirmation from our network provider

  • UpdateSeptember 13, 2024 at 6:08 AMUTC

    Maintenance is still in progress. No downtime expected.

  • In progressSeptember 13, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 13, 2024 at 12:00 AMUTC

    Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client from some locations
ResolvedPartial outage1 hour 10 minutes
  • ResolvedUTC

    Cloudflare has reported that the network issue has resolved and we believe this resolves the interrupted access to the Fastmail web client that users in some locations were experiencing.

  • IdentifiedUTC

    Cloudflare network routing issues are affecting access to the Fastmail web client from some locations.

  • InvestigatingUTC

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

SEP11
Planned network maintenance
CompletedMaintenance27 minutes
  • CompletedSeptember 11, 2024 at 1:27 AMUTC

    Maintenance has been completed successfully.

  • In progressSeptember 11, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 11, 2024 at 1:00 AMUTC

    Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we'll be performing network maintenance. We expect no downtime.

Interrupted access to web client & IMAP
ResolvedDegraded performance2 hours 1 minute
  • ResolvedUTC

    While working on addressing some of the recent service degradations, unexpected server overload caused today's issues with accessing our web client and causing mail delays.

    We have now resolved this and mail is being delivered without delay. No mail has been lost.

  • UpdateUTC

    There were momentary issues with loading the web UI while we continue to recover. Delayed mail continues to be delivered and no mail has been lost.

  • MonitoringUTC

    We believe we have resolved the issue and are currently monitoring. Some mail is delayed, no mail has been lost.

  • InvestigatingUTC

    Some customers are experiencing interrupted access to the web client and IMAP. Some mail delivery is delayed.

Issues with logging in to web client and sending emails
ResolvedPartial outage2 hours 56 minutes
  • ResolvedUTC

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

  • MonitoringUTC

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. We are continuing to monitor.

  • InvestigatingUTC

    Users are currently unable to log into their accounts. Existing sessions are unaffected. We are currently investigating the cause.

  • IdentifiedUTC

    Currently, all users are unable to send email via the web client and SMTP. The issue has been identified and a resolution is currently in progress.

Aug 2024

Interrupted access to Fastmail services
ResolvedMajor outage4 hours 28 minutes
  • ResolvedUTC

    This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed and a few might have bounced. Some emails might have failed authentication checks and could have been incorrectly filtered as spam.

  • UpdateUTC

    We discovered another network redirection we needed to make that delayed the delivery of email sent from Fastmail to other Fastmail accounts. This is now resolved and emails are being delivered.

  • UpdateUTC

    Our inbound email servers were unable to receive email. This is now resolved, and we're currently monitoring the results.

  • MonitoringUTC

    We believe we have resolved the issue, and are currently monitoring the results. No email has been lost.

  • UpdateUTC

    Customers are experiencing interrupted access to app.fastmail.com. We're currently investigating.

  • UpdateUTC

    We now believe that all of our outbound traffic is experiencing significant disruption.

    We are continuing to investigate the problem.

  • InvestigatingUTC

    Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083

    These servers are currently experiencing an outage, i.e. the following addresses can not be reached:

    imaps-proxy.fastmail.com

    pops-proxy.fastmail.com

    smtps-proxy.fastmail.com

    We recommend users to switch to one of the regular services if they can reach them at:

    IMAP: imap.fastmail.com Port 993

    POP: pop.fastmail.com Port 995

    SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)

    We are investigating the issue and will work to resolve the outage as quickly as possible.

Interrupted access to Fastmail services
ResolvedPartial outage53 minutes
  • ResolvedUTC

    This incident has been resolved. Service has been restored for all affected users.

  • IdentifiedUTC

    Due to a server crash some users are currently experiencing interrupted access to their mailboxes.

    We are working on bringing services back up and expect this to be complete shortly.

    No data has been lost.

Interrupted access to Fastmail services
ResolvedDegraded performance4 hours 34 minutes
  • ResolvedUTC

    We have identified an issue that resulted in in some IMAP servers being unable to accept new mail. A fix has been applied. Some Mail delivery will be delayed however no mail was lost during the incident.

  • IdentifiedUTC

    We've identified the issue and are continuing to work on a fix for this incident.

  • UpdateUTC

    Some customers are still experiencing interrupted access to Fastmail services. We are investigating the issue. Delivery of some emails has been delayed. No mail has been lost.

  • InvestigatingUTC

    Some customers are experiencing interrupted access to Fastmail services. We're looking into it.

Problems with sending messages
ResolvedPartial outage22 minutes
  • ResolvedUTC

    Our development team have determined that a recent update was responsible for this issue. They have since made the changes necessary to resolve this, and we don't expect to encounter any further interruptions when sending.

  • MonitoringUTC

    We've found the cause of the issue, and have implemented a fix. We are currently monitoring the result.

  • InvestigatingUTC

    Some customers are receiving errors when trying to send messages. We're looking into it.

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