General Availability - Operational
General Availability
Web client and mobile app - Operational
Web client and mobile app
Login & sessions - Operational
Login & sessions
Mail delivery - Operational
Mail delivery
Mail access (IMAP/POP) - Operational
Mail access (IMAP/POP)
Calendar (CalDAV) - Operational
Calendar (CalDAV)
File storage (WebDAV) - Operational
File storage (WebDAV)
Contacts (CardDAV) - Operational
Contacts (CardDAV)
Support Tickets - Operational
Support Tickets
www.fastmail.com - Operational
Notice history
View current statusJul 2024
- Completed · July 31, 2024 at 5:12 AMUTC
The maintenance operations were completed as planned and all services have returned to normal operation.
- In progress · July 31, 2024 at 4:30 AMUTC
Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration.
While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows.
Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user's local network: https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083
In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client:
imaps-proxy.fastmail.com
pops-proxy.fastmail.com
smtps-proxy.fastmail.com
We recommend users to switch to one of the regular services if they can reach them at:
IMAP: imap.fastmail.com Port 993
POP: pop.fastmail.com Port 995
SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)
During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes.
Jun 2024
- Resolved · UTC
This incident has been resolved and users being unable to load Fastmailstatus.com.
- Investigating · UTC
Some users may be unable to access Fastmailstatus.com and will see it open to a blank white page. We are investigating the cause. Those users may be able to access https://fastmail.instatus.com/ in the mean time.
- Resolved · UTC
Services have been restored and we are investigating the underlying issue. No mail has been lost as a result of this incident, although delivery of some mail was delayed.
- Monitoring · UTC
Access to Fastmail should now be restored for users that were experiencing issues with connecting. We are continuing to monitor.
- Update · UTC
We are currently investigating this incident. Some users have reported that they are able to successfully access https://betaapp.fastmail.com/.
- Investigating · UTCWe are currently investigating this incident.
May 2024
No notices reported this month