All systems operational

General Availability

99.99 % uptime
Aug 2023100% uptime
Sep 202399.98% uptime
Oct 2023100% uptime
Web client and mobile app
99.97 % uptime
Aug 202399.92% uptime
Sep 202399.98% uptime
Oct 2023100% uptime
Login & sessions
100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Mail delivery
100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Mail access (IMAP/POP)
99.99 % uptime
Aug 2023100% uptime
Sep 202399.98% uptime
Oct 2023100% uptime
Calendar (CalDAV)
100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime
File storage (WebDAV)
100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime
Contacts (CardDAV)
100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Support Tickets

100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime

www.fastmail.com

100 % uptime
Aug 2023100% uptime
Sep 2023100% uptime
Oct 2023100% uptime

Notice history

Oct 2023

No notices reported this month

Sep 2023

Fastmail website scheduled for maintenance
Network connectivity issues for some users
  • Resolved

    We've addressed a hardware issue which caused connection issues for some users. Access has been restored and no mail has been lost.

  • Investigating

    Some customers are experiencing issues accessing Fastmail services. We're looking into it.

Marketing website scheduled for maintenance on Monday, September 18
  • Completed
    September 18, 2023 at 7:59 AM

    Scheduled maintenance for our marketing website at www.fastmail.com is complete.

  • Update
    September 18, 2023 at 7:21 AM

    Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com.

  • Update
    September 18, 2023 at 6:37 AM

    Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team.

  • In progress
    September 18, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    September 18, 2023 at 6:00 AM

    On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via app.fastmail.com will remain available.

Aug 2023

Some mail delivery delayed
  • Resolved

    Issues with delays in mail delivery that affected some users should now be resolved. No mail has been lost. A component of our phishing protection system hit an internal limit causing the issue.

  • Identified

    Some users are seeing delays in sending and receiving certain emails.

Network connectivity issues for some users
  • Resolved

    This incident has been resolved. We've corrected the problem and access has been restored. No mail has been lost.

  • Identified

    Some users are seeing network-related issues with connecting to our servers.

A database server crash took some services offline
  • Resolved

    We moved all services to the backup database server, and are investigating the reboot on the one which failed.

  • Identified

    A database server crashed and rebooted itself. Some services automatically moved the to secondary, but some failed to auto-transfer, causing an outage for web and some logins.

Network connectivity issues for some users
  • Resolved

    This incident has been resolved. Some systems did not complete a restart when expected and caused only one IP able to deliver app.fastmail.com where we would normally have two available. This caused issues for some users attempting to use webmail and the Fastmail app. We have updated our alerts to prevent this moving forward.

  • Investigating

    Some users are seeing network related issues with connecting to our services.

Aug 2023 to Oct 2023