Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.97%

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Oct 2024
Nov 2024
Dec 2024

Web client and mobile app - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.97%

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Oct 2024
Nov 2024
Dec 2024

Login & sessions - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Mail delivery - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Mail access (IMAP/POP) - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.91%

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Oct 2024
Nov 2024
Dec 2024

Calendar (CalDAV) - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.97%

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Oct 2024
Nov 2024
Dec 2024

File storage (WebDAV) - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Contacts (CardDAV) - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.97%

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Oct 2024
Nov 2024
Dec 2024

Support Tickets - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

www.fastmail.com - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

Some customers are experiencing interrupted access to Fastmail services.
  • Resolved
    Resolved

    The incident has been resolved. No emails were lost, although some users may have experienced delays. We do not expect any further issues.

  • Monitoring
    Monitoring

    Interrupted access to Fastmail services for some customers has been fixed. We are monitoring the outcome.

  • Identified
    Identified

    Some customers are facing disruptions in accessing Fastmail services due to a failure in one of our mail servers.

A short disruption to Fastmail IMAP/POP access affecting some customers has been resolved.
  • Resolved
    Resolved

    This incident has been resolved. No mail has been lost, and we don't anticipate further issues.

  • Monitoring
    Monitoring

    We were seeing issues with users connecting via IMAP/POP on mail.pobox.com. This has now been fixed, although it may take up to an hour for some users to see this fix come into effect. No mail has been lost, and we are continuing to monitor.

  • Identified
    Identified

    We’ve identified the cause, and we’re working to correct the issue.

A short disruption to Fastmail services affecting some customers has been resolved. We are actively monitoring the results.
  • Resolved
    Resolved

    This incident has been resolved. No mail has been lost, and we don't anticipate further issues.

  • Monitoring
    Monitoring

    Interrupted access to Fastmail services for some customers has been fixed. We are monitoring the outcome

  • Identified
    Identified

    Some customers are experiencing interrupted access to Fastmail services.

Nov 2024

Interrupted access to Fastmail services for some customers has been fixed and we are monitoring the outcome
  • Resolved
    Resolved

    Interrupted access to Fastmail services for some customers has been fixed. No mail has been lost, and we don't anticipate further issues.

  • Monitoring
    Monitoring

    Some customer were experiencing interrupted access to Fastmail services. This has been fixed and we are monitoring the outcome

Fastmail support form scheduled downtime
  • Completed
    November 18, 2024 at 3:26 PM
    Completed
    November 18, 2024 at 3:26 PM

    Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!

  • In progress
    November 18, 2024 at 3:00 PM
    In progress
    November 18, 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    November 18, 2024 at 3:00 PM
    Planned
    November 18, 2024 at 3:00 PM

    Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at fastmail.com/support will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to support@fastmail.com, however our acknowledgement email with the ticket number & key will be delayed, as will our response to your ticket.

Oct 2024

No notices reported this month

Oct 2024 to Dec 2024

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