Fastmail - Notice history

All systems operational

General Availability - Operational

100% - uptime
Sep 2023 · 99.98%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Web client and mobile app - Operational

100% - uptime
Sep 2023 · 99.98%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Login & sessions - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Mail delivery - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Mail access (IMAP/POP) - Operational

100% - uptime
Sep 2023 · 99.98%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Calendar (CalDAV) - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

File storage (WebDAV) - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Contacts (CardDAV) - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Support Tickets - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

www.fastmail.com - Operational

100% - uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
Oct 2023
Nov 2023

Notice history

Nov 2023

IMAP/POP/SMTP connectivity issues
  • Resolved
    Resolved

    Some users were unable to connect via IMAP/POP/SMTP for 30 minutes. We've corrected the problem and access has been restored. No mail has been lost.

Fastmail billing scheduled for maintenance
  • Completed
    November 04, 2023 at 1:00 PM
    Completed
    November 04, 2023 at 1:00 PM

    Maintenance has completed successfully

  • In progress
    November 04, 2023 at 11:00 AM
    In progress
    November 04, 2023 at 11:00 AM

    Maintenance is now in progress

  • Planned
    November 04, 2023 at 11:00 AM
    Planned
    November 04, 2023 at 11:00 AM

    There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window.

    We expect a downtime of up to two hours, after which payment processing will return to normal.

    The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4).

Oct 2023

Connectivity issues causing delays in accessing services
  • Resolved
    Resolved

    Network issues between Australia and our servers in the US caused delayed responses to our Australian customers. The issue is resolved as of now. No mail was lost. We'll continue to monitor.

  • Investigating
    Investigating

    Some users are experiencing delay in accessing Fastmail services. We are investigating the issue.

Sep 2023

Fastmail website scheduled for maintenance
  • Completed
    September 28, 2023 at 10:44 AM
    Completed
    September 28, 2023 at 10:44 AM

    Scheduled maintenance for our website at www.fastmail.com is complete.

  • Update
    September 28, 2023 at 9:12 AM
    In progress
    September 28, 2023 at 9:12 AM

    Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible.

  • In progress
    September 28, 2023 at 3:00 AM
    In progress
    September 28, 2023 at 3:00 AM

    Maintenance is now in progress

  • Planned
    September 28, 2023 at 3:00 AM
    Planned
    September 28, 2023 at 3:00 AM

    Our website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via app.fastmail.com will remain available.

    The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28).

Network connectivity issues for some users
  • Resolved
    Resolved

    We've addressed a hardware issue which caused connection issues for some users. Access has been restored and no mail has been lost.

  • Investigating
    Investigating

    Some customers are experiencing issues accessing Fastmail services. We're looking into it.

Marketing website scheduled for maintenance on Monday, September 18
  • Completed
    September 18, 2023 at 7:59 AM
    Completed
    September 18, 2023 at 7:59 AM

    Scheduled maintenance for our marketing website at www.fastmail.com is complete.

  • Update
    September 18, 2023 at 7:21 AM
    In progress
    September 18, 2023 at 7:21 AM

    Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com.

  • Update
    September 18, 2023 at 6:37 AM
    In progress
    September 18, 2023 at 6:37 AM

    Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team.

  • In progress
    September 18, 2023 at 6:00 AM
    In progress
    September 18, 2023 at 6:00 AM

    Maintenance is now in progress

  • Planned
    September 18, 2023 at 6:00 AM
    Planned
    September 18, 2023 at 6:00 AM

    On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at www.fastmail.com is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via app.fastmail.com will remain available.

Sep 2023 to Nov 2023

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